I ordered a metal screen from company in Moe who engaged Transdirect to deliver it. Day of delivery arrived and no screen. Waited on hold for 20 mins twice, no answer. Third time I put phone on loudspeaker and finally got through. Explained parcel hadn't arrived. Lady on phone couldn't care less. Told me it hadn't been picked up and I had to ring the company who booked them to find out if it had been picked up! I told her that the contract was between them and the metal company, not my responsibility to follow it up. Was told to just wait then! Long story short - I rang company, Transdirect had picked up. A week later and I am still waiting for parcel. No way to contact Transdirect except to wait on hold again!! Terrible customer service!