arrange for the package to be picked up yesterday between 9 am to 12 noon with the con note, first customer service said the arrange is for the next day on06/07/2022 here at Ringwood East, told them that I live at the back of the house, and provided my mobile number for the driver to call upon arrival, the next day after talking to 7 people I was forced to sit outside in my car yesterday in the cold because the driver does not call customer on arrival (what a load of BS really) and you have to be with the parcel for the driver to pick it up. I was in the car from 12.39 noon to 6 pm and still the driver never showed up. without talking to me, they change the pickup timing to today on 07/07/2022 and after spending so much time wasted from one petty supervisor to another, I gave up . called IINET and they were also furious about how sloppy and the lack of action by startrack and how I was treated. going to take it to the post office to send it, PLEASE DO NOT USE THIS UNPROFESSIONAL RUDE STARTRACK. THERE IS NO SERVICE AT ALL, ALL LIPS WORK AND NO PROFESSIONLISM AND TOTALL UNRELIABLE.