[redacted due to personal identifier] clipped my dog with a perfectly satisfactory result (very short all over) last year. She was however absolutely terrified when she emerged from his yard - wriggling and whimpering. She is a very submissive, gentle dog. This time I asked [redacted due to personal identifier] if I could see the place where he clips the dogs - he always comes out the front to collect them so you can't see the work area or where they are kept. I wanted to reassure myself that my dog had nothing to fear. At this request his manner changed from very charming and friendly to upset and defensive. Out of the blue he suggested I take my dog elsewhere (not feasible at short notice) and refused to let me see the work area. I explained that my dog gets terrified and it makes me worry and I would worry less if I could picture where she is groomed. He said that he loves dogs and had been doing this for years and it was about trust. I wonder why he expects clients to trust a stranger, especially when they behave like this. Having previously felt OK about [redacted due to personal identifier], I am now wondering what does he have to hide? If he loves dogs, why was my request so offensive to him? I won't be going back.

Approximate cost: $60