On arrival at the site we joined a very long queue and was left standing outside in the sun for over 45 min. It was not until we reached the entrance that we found out that the queue was for tours of the facility and there was no wait to enter the shop area. My wife who has a disability was quite distraught by the time we entered and at no time during our wait did anyone from the business advise people queueing that it was not necessary. There was no visible signage until you reached the entrance. On entering we spoke to the very nice and helpful security person who went straight to a person in charge and advised him of our plight. The man was very disinterested and to be truthful very rude and unhelpful. Would not revisit nor recommend this site to anyone i know. Left a bad experience in our trip to the island.