On arrival at the site we joined a very long queue and was left standing outside in the sun for over 45 min. It was not until we reached the entrance that we found out that the queue was for tours of the facility and there was no wait to enter the shop area. My wife who has a disability was quite distraught by the time we entered and at no time during our wait did anyone from the business advise people queueing that it was not necessary. There was no visible signage until you reached the entrance. On entering we spoke to the very nice and helpful security person who went straight to a person in charge and advised him of our plight. The man was very disinterested and to be truthful very rude and unhelpful. Would not revisit nor recommend this site to anyone i know. Left a bad experience in our trip to the island.

Was great service in the cafe , robot was a bit of fun , but it was very quiet , with only one other group there . The hot chocolate was amazing
We bought Rocky Road which was expensive, and quite frankly disappointing as it fell apart when cut and the jelly was little squares that fell away from the chocolate

Approximate cost: $36

Large factory with an impressive showroom. Wonder array of different chocolate products which are made on the premises. Cafe here too and there are tours that sound extremely interesting which take you behind the scenes.

Definitely check this place out if youre in Phillip Island. I used to come here with my family as a kid and I was always so intrigued at the chocolate making process tat they show you in this cool room.

Okay, this isn't in Cowes, it's in New Haven / Woolamai. It's expensive, the product is good but it's just chocolate, for the price it isn't worth it in my opinion. The tour is interesting but again not worth the price. There are free samples though! That's why I gave it three stars!

used to come here quite often as a kid. really fun to try their many flavours of chocolate and see how it is made

I've been here a few times and it always disappoints. Chocolate is very expensive and doesn't taste great. Service is average. The cafe is confusing - they do a curry lunch which looks terrible and seems out of place in a chocolate factory. Such a contrast to the Yarra Valley Chocolate Factory.

Awesome place to learn about chocolate production! Went during the school holidays and absolutely loved it!

This is a great tourist attraction, and I think it's the best attraction in Phillip Island. The squiggle machine is a favourite as it is free chocolate. My son always wants me to buy him a customised chocolate bar. The shop is great and the tour is informative. I love the Dame Edna Pixel Chocolate portrait.

Such a awesome place if your a chocolate lover like myself. The chocolate is a bit expensive but if you do the chocolate factory tour you get to eat unlimited chocolate. There are also fun games were you win chocolate balls.

Approximate cost: $15.00

such a great tourist pit stop for the kids! they have a transparent window where you can see first hand how they make the chocolate which is pretty awesome

Nice place to visit in Phillip island. The tour is good however I found the chocolate in the gift shop to be overpriced as we're the items in the cafe.

This place is great but unfortunately as expensive as you can expect from a tourist attraction. Taste test chocolate for free, pay to do a full tour & see the chocolate being made in front of you. unfortunately always packed & not much room to move makes it unfriendly toward prams, wheel chairs & the frail. Cafe is great with different little chocolate based treats available. Milk shakes are great.

A great stop of, especially if you have kids. Very cheap entry into the chocolate factory, and a really nice chocolate gift shop. Chocolates are very expensive, and the line for food/dinks/coffee is extreamly long. The last time I went there (not during holidays) we lined up for 20+ minutes to get a coffee.

Approximate cost: $15

We also went here during the school holidays was so much fun , great things to look at, games to play. My son learnt how chocolate is made, made is own chocolate bar and then we got some chocolates to take home in the shop.

Whenever I am driving through Phillip Island or staying there, I always find the time to come here. It's such a great place for my family and myself to come. It's lovely and the chocolate is of such a high quality. I love making my own bar and the chocolate fountain.

given that i'm a chocolate lover this was definitely the place to be if you stop by phillip island! little cafe serving chocolate sweets, gift shop selling chocolate sweets and there's an area where you can watch the staff make the chocolate sweets!

chocolate heaven!

There is an interactive self tour you can go on, great for all the kids and kids at heart, you get to design your own chocy bar, I didn't as we had done so much in Phillip island during our stay and thought we'd save it for next time.

The shop has a huge amount to choose from including local honey gift packs and bicky's, but they came from QLD.
There is some wonderfully made chocolate sculptures to look at, but there wasn't any for sale apart from a really cute stiletto shoe that was decorated with chocolate lace work.

The cafe there served lunch, coffee and cake also snacks, I did see someone with an ice-cream split that looked amazing.

I was disappointed when I got my fruit and nut bar home and it had no nut's in it however.

At the time of this post the price for an adult tour is $15 ph. A 100grm block of chocolate $5.50 and the small 35grm flavoured bars $3.50.

There is heaps of parking, bus trip's use this a lot, so watch out for one of those and there is a couple of disable spot's. They do take all credit card's.

You can buy pass's there for the Phillip Island site's to be seen called PIE pass's = Phillip Island Experiance, the three parks pass is the one we had that get's you into the Penguins, Koalas and Churchill Island

While staying with some friends we decided to treat them and their little girl to a special day at the chocolate factory as a thank you for inviting us along with them for the weekend! Fun interiors, more orientated to the kiddies as well as being slightly educational. Cute little miniatures and displays that are fun for all. Entry price I felt was a little much for a single adult and I guess I was expecting a little more however shopping at the little chocolate shop is still fun and you can easily get carried away!

The part that you pay to get in to is very good, children from the age of 5ish upwards would get a lot out of it. Our 3 year old wasn't much interested. We had resisted going here for a while but it was good.
The service in the cafe however leaves a lot to be desired. Very very slow and not all that friendly. Once the order got in (after about 25 minutes to put it in), the order comes very fast.

Approximate cost: $15 entry

Great chocolate factory, top quality, tasty, on-site-made chocolate. You can just visit the shop,or you can take a self-guided tour for $12 adult/$8 children, and see an impressive chocolate waterfall, chocolate 'painting' of Dame Edna, and a huge one tonne block of chocolate, among other things. We really enjoyed this.
Then browse the shop, and see if you can get out without buying anything. Lots of interesting flavours and combinations, and very moreish.

yum yum yumoooooooooooo! so glad i stocked up on my last day in philip island. lovely chocolate. beats cadburys hands down, and better still, u know where the money is going (not a big corporation!!!)

I live near the Chocolate Factory on Phillip Island and I have to say i never get sick of going there, the service is great and the chocolate is delicious you can really tell that they've made it themselves, anyways the only thing i think i'd suggest is that the staff should maybe clean some of the things in the windows, there was dust all over everything in there.

we stopped at this factory on our weekend away to Phillip Island and were impressed with variety of chocolates available

we sampled some and it was delicious. we even brought some chocolate to take home

the self guided tour of the factory was interesting, although I found the price to be a bit to expensive

Chocolate of good quality. Shop had only bulk packaged product. No small quantities or mixed product, no individual single chocolate sales.
Cafe had only Curry for hot meals and the aroma did not mix well with the chocolate in the shop.
The staff were very difficult to understand and had trouble understanding English requests from customers. Maybe they only want the tourist trade.

Wont stop there again.

The highlight of Panny's Phillip Island Chocolate Factory is definitely its very inexpensive, imaginative and creative self-guided tour. Not the usual sterile Chocolate Factory Tour (if any even still exist), this one is all about making the most of an adventure, and the mostly media-style history provided. My young sister spent an hour just in the section with old billboard advertising, absorbing changes in advertising styles and logos over the years. It was a very informative time for her and I could not believe we were in the end actually dragging her through this section to get to the chocolate making experience further on. What I love about this Chocolate Factory is that it is family owned and operated, and perfectly personable. You can tell the chocolate is made with enthusiasm and love. I'd recommend this fun tour to anyone with a thirst for knowledge -Not just chocolate lovers. Most people will come to appreciate that it is not always about big and commercial, or bottom-line prices and cheap-tasting chocolate, after the quality experience that is Panny's. I used to think I didn't like chocolate. Now I've come to understand that chocolate is not what we purchase on the everyday supermarket shelf - and I love that Phillip Island Chocolate Factory was able to change my mind on that.

Given that this is their factory I was expecting the shop attached would be way less expensive. The prices of stock was staggering. It was over priced for a self guided tour but you could spend as long as you like in there. Take your time because it isn't very big. Highlight for me was the life sized chocolate statue of David.

This is a great activity for a rainy, cold day. The whole family enjoyed learning about the chocolate-making experience - from cocoa bean to finished product. There are interactive displays and interactive puzzles and games. You can make your own chocolate and see chocolates being made and packaged in the factory. It's not cheap but good fun and we all enjoyed it a great deal.

Approximate cost: $36.00

The Chocolate here is to die for, they have just about every kind of sort you could think off. The cafe is good and the shop is large. The chocolate is not cheap but you get what you pay for. My only advise is if you chose to view the "making of the chocolate", it is self guided and if your not careful it could be over in 5 minutes as it is very small, so take your time.

Approximate cost: $12.00 Adult

Even though I am not a great chocolate fan, we went to the cafe and shop and had a great coffee and chocolate biscuit. The family friendly cafe is great to take your kids and they will be thrilled with the different things you can make from chocolate. There is much to see even if you don't pay to go into the factory.