I am actually shocked how the cleaning of our 'end of lease clean' for our property in Fairlight was conducted on 18 November 2022 (recently). Overall a good cleaning job but dishonest practice in terms of timing and pricing.
We booked a 3 bedroom full cleaning of the property and received a quote (7.5 hours) and added card details for the payment to be deducted. When the cleaning team of one single individual arrived we were told that an additional 2 hours would be required but no rationale could be provided, only that more time is needed - we could only agree or the end of lease clean would not happen and our bond would be in jeopardy as we might not get this back, due to the inspection happening on Monday (20th Nov).
We provided this feedback to Simply spotless formally and the response we received from 'simply spotless' was that the cleaning team said there was an additional bedroom that required cleaning - I'm unsure how there could possibly be 4 bedrooms in our tiny 2 bedroom apartment with the 2m by 3.4m sunroom with wooden floors (technically meaning there were 2.5 rooms) - bear in mind this is actually a 2 bed with a small sunroom, hence we played it safe and quoted for 3 bedrooms. Because of the additional time, this then meant an additional $132 was charged (not discussed, just deduced from your card), which you as the tenant cannot deny as then the cleaning would simply not get done - extremely dishonest and very disappointing. I'm happy to provide the initial quote ($494) for the 3 bedroom clean taking up to 7 hours (which excluded blinds, walls and also excluded the balcony).
Total square meters of the entire apartment is 67.95. So 7.5 hours is certainly enough time to clean this and I do not believe that 9.5 hours was needed.

I will admin that the cleaning was done properly (kitchen, living space and bedroom) although some improvement noted for the toilet, shower and above the cupboards in the kitchen. We had to go ourselves to ensure this inadequate job is 'touched up' on the Sunday. There was insufficient time to get the cleaners back to finish the job.

Honestly don't mind paying the additional money, but I found the way this was priced and the last minutes changes to be dishonest. We could have sent a detailed floor plan when the quote was provided, but that was not necessary or required - also no opportunity was provided where we could provide additional details.
Very unfortunate experience that I will take forward.

Approximate cost: $632