Appliances Online sold us a LG washing machine a few days before Christmas. They said they would deliver and install the new machine, as well as take away the old one. They duly delivered the new machine and we thought they had installed the new machine properly. Instead of tightening the hoses, the installer had just connected them a few turns. He did not test the machine.
On using the machine for the first on Christmas eve, we found the hoses had leaked flooding our laundry and soaking the carpet of the adjoining room.
We contacted what they laughingly called customer service and told what had happened. They apologised at first and asked for a photo of the damage with a view to compensation.
They have just plain ignored us ever since. Their attitude is disgusting. They just hope you just go away, well they thought wrong this time.