I was with vodafone as a post paid mobile user for last 10 years, however recent experience with the costumer service is the worst. A staff of them asked my imp. doc to update my identity in the system and I sent the doc as per their recommended email ID. Later I realised , they had asked me to send the doc to another company's email. They were violating an individual's right to privacy and confidentiality asking to disclose my information to another company that which I am not associated with. In another way, I am worried that the other company might misuse my doc and its details. I complained this verbally and in written detailing every thing with evidence. Surprisingly, they did not do anything substantially. Even they did not clearly apologise. My hours and hours wasted communicating with them; went into vain. That is why I am no more with vodafone anymore. I thought to complain this to Aus Gov authority but I have not done yet as I am very busy these days. Lets see.

The main thing, I want to create awareness to all of you about their negligence towards customers. Pls be aware of them and think twice before taking their services.