We recently decided to do to a complete remodel of our hall bath which hadn't been touched since it was built in the 60s. This journey started with asking a few contractors to give some quotes, of which only 4 showed up. Of the 4, What first impressed was that James demonstrated much stronger knowledge and experience with bathroom remodels and gave a detailed and easy to understand estimate, explaining why certain things the other companies had recommended wouldn't work. Additionally, the on the ball showroom made it very easy for my wife and I to look at different styles and options for everything our bathroom needed, which could be easily supplied through on the ball (other contractors but the burden on me to get all the materials, including things like bath tubs...).

James and the guys came out and did our bathroom who was extremely courteous and made very good care to not make a mess or disturb anything in the house. They also worked very efficiently and touched base with me several times during the remodel to finalize the small details (like how high to put in the shower head, soap shelves, etc). Definitely appreciated having them do the work. Additionally, James made it very easy during the whole process as he communicated often and returned my calls very quickly. They were also very flexible in timing and accommodating my work schedule.

James estimated that the project would take about 2 weeks, and it took less than that. Additionally, at the end of it, I had accidentally over paid which James quickly called and refunded the difference. I greatly appreciate the customer service I was given.

In summary, I think you generally get what you pay for in life. If you're looking for honest, experienced, efficient and knowledgeable renovators, On the Ball Bathrooms is the way to go. They're definitely not the most expensive, but at the end of it, I am left with the feeling that the work was done correctly. And my bathroom looks super awesome!