At the beginning it seemed good and they were willing to do anything and all of a sudden without any further notice you have to deposit $1500, without the deposit they were not interested even to talk further but Burbank told us(My Wife & Me), that you if we are not happy to go with them, the deposit of $1500 will be refunded. Dishonest!

After we made deposit the amount they were hesitant to assist us without a heated conversation regarding the house plans and rushing to submit the plan saying, we have past the due date for submitting the plan, When the land is not even titled. They made it abundantly clear after making the deposit where we had one week left. Yes, i was frustrated and even more when we had 7 days to rectify the issue. When they pressurized that i have only one week to finalize, I started to sending them emails about the changes before the meeting (3nd and final appointment) so we could finalize the plan before the due date, When i went to see them for my last appointment 23 March 2017, they haven't even read the email and replayed saying “YES” for every request on the email. They didn't even knew what we were talking about (wasted 1 week of precious time) and were not happy to do any changes. We wanted to improvise according to what we were allowed to do but you were not interested to give us any more time, So we had to make a decision at that point. Unfair & Careless!

They told us, that we will be having a color appointment in one month time (April 2017), so be ready but there were none, when there was still 10 Months(Jan 2018) for the Land titling but in reality i still haven't receive any sketches of the house plan. Misleading!

I spoke to them in June (after 3 months) requesting for the final sketches and they responded saying, that they are still waiting. On 10th August 2017, they sent me an email with an invoice that includes additional cost to be signed and returned but still we have not received any sketch.
Now the land titling have extended for another 5 Months(May 2018). In this case, I won't be eligible for the added bonus which is worth of $30,000 as the contract is only valid for 12 Months, plus that there would be an extra $2000 to keep the contract valid after 12 Months. Apart from these, there are other issues, like supplying the material they promised and the list goes on which i don't want to mention further.
As we both are aware, there haven't been anything done and it will be like this until the Land titling. I didn't pay for consultation fee, i made a deposit and they promised to refund, Under these circumstances deposit should be refunded. Rightfulness!

Your team members are unnecessarily aggressive!