We booked for a winery tour for july but we went into lockdown. We contacted them to arrange a refund as many of the group where stood down over shutdown and could use the money paid in advance to them. Until now, they are refusing to refund and even made a ridiculous offer of deducting 80% of our money for a service fee. Will be taking this up with small claims. Avoid the stress, book with a reputable operator if you value your time.