I took my car to service at Paceway Mitsubishi as part of the airbags recall, and decided to do the yearly service of my car there as well. I had the most horrendous service experience. I've had more professional service from the RAC and Kmart Tyres and Auto service than this dealership. They took the airbag (that was recalled) out and did not fit in the new replacement airbag at all. They also asked me to flush out the auto transmission fluids (which others have complained may be hoax in this site). They replaced my battery but did not set the radio code properly. Despite asking me to come in to pick up my car at 4pm, my car was not ready until nearly 6pm. About 1 and half hours into the waiting time for my car, I asked for some communication on what was happening. Staff were rude in their response to me. As part of their service, they were supposed to test drive my car which they never did. When I left the service centre, they pretended that all the works they had charged me for had been completed which was extremely dishonest. They had not replaced the air bag that was recalled which was safety risk for me. When I drove away from the Service Centre, I had to drive back because my radio was not working and my seats and the car were vibrating. It was not till the next day that I realised that the SRS airbag warning sign was on the dashboard. When I called to complain to the Service Manager, he casually mentioned that the air bag had not been fitted in my car. He agreed to take the car back and fix the issues. After fixing it, he tells me the airbag was fitted in, but that it was faulty. The story got changed. Regardless, they should have checked everything and test driven my vehicle before releasing it to me and pretending the service had been completed. They put my safety at risk. I was driving in the vehicle without an airbag for 3 days before the car could be sent back to the service centre. There was added inconvenience to me. They were not interested in reviewing me bill for this sort of shit, lemon service !!!! This sort of dishonest, rude and unprofessional service only burns bridges with customers. Really, RAC can do a more professional job for you that these bloody folks who are going to go bankrupt soon with their poor customer service attitudes and rude behaviour.