I purchased some furniture from the store to the amount of $4300 approximately.
TV unit, coffee table,lamp table and dining table. I was unhappy with some markings on one of the doors on the TV unit and brought this to the attention of the store. They advised to send a picture which would then be sent to their customer service.
Response from customer service is that the wood does come with some natural imperfections even though it looks unsightly compared to the other door and apparently they have a sign in store stating wood comes with natural imperfections and the unit will not be replaced.
I requested that consideration be giving to replacing the door but no response and they have not even considered sending a rep to check my issue.
Their decision was made just viewing a email attached picture which is quite unprofessional.
I am totally dis-satisfied with their customer service response and propose that buyer be aware when purchasing from Focus furniture stores If you do have an issue with a product.
This is my experience.
Ray Pereira