Can't comment on the value as it was done for $0 excess through NRMA.

Service is average. Never received any updates after I dropped my vehicle off, if you call with a private number they never pick up, and their line is really busy so I had to call at least 5 times to get through.

Received multiple reasons for delay, including that Honda delivered the wrong parts or Honda doesn't have parts. Overall, the job took two weeks which is alright for a common vehicle such as mine however, I would have appreciated calls to my number or text messages left instead of me trying to chase them up to see if my vehicle is available for collection. They also said they attempted to call me 3 times but I never received any missed calls. The reasons they give could be genuine but I guess I'll never find out.

Staff are friendly and courteous, always happy to assist if you can get a hold of them, the place is difficult to get to but they arrange a free cab if you go through them with NRMA. They manage quite well for a place so packed with customers.

Approximate cost: $0