This is the second time MSR have had one of my cars and the second time its been a disaster. The first car took months, and had so many issues having to go back AT LEAST 5 times for them to fix their mistakes.

This car has been there since mid May. Using the excuse of waiting for parts. 6 times i have had the Estimated Completion date moved back. First date was for 10th of June. It's now July 24 and I am STILL yet to have my car back, now with no clue of when it will be ready. I was told I would be able to pick it up on July 22nd after speaking to a recpetionist the day before. July 22nd comes around, and i was told that no one told me that. They falsified what was recorded in their system, told RACQ and myself two
completely different stories, with what was left to fix.

This is by far the absolute worst service I have ever seen. I am absolutely disgusted by my whole experience. How they can be a trusted mechanic with RACQ is beyond me.I urge anyone to not use this terrible service and if RACQ still have them listed after this situation, I would strongly suggest you say no if they ask.Every time I called I was lied to and expected that I just believe
whatever obviously untrue 'explanations' that would be given, because I am a young female, who of course is expected to know nothing about cars. I'm utterly disgusted.Do yourself a favour and DO NOT USE THIS AWFUL REPAIRER