Jan made inquiries with me for another customer regarding a woman with at least 4 identities. She listened to how this woman, a former friend, had taken advantage of my generosity and caused me unnecessary stress and expense. I said, “Thanks for doing what you do. This has all been like grieving and you have started the healing process.” She replied, “This is why I love my job, I get to make a difference in peoples' lives and, if I'm honest, it's healing for me too,” which I thought was wonderful. Jan recommended a good lawyer and also the option of pursuing this woman through the courts myself. I discussed this with my husband and we decided not to take any further action because we have now gotten justice because someone with the means, time and energy is going to see it through. We're so happy we can now move forward.