I went into the 3 Shop over two years ago wanting to enquire about a mobile phone. The service was great. I asked heaps of questions and the knowledgeable staff member gave me all the answers. There were a few she didn't know, so she rang up to find out. So happy was I with the service, the product and the available plan that I signed up on the spot and ... have never looked back. OK so 3 are not always perfect and need to be kept in line. 3 do not have the best coverage possible, nor do they have all the best state of the art phones. But they have a degree of service that I did not find anywhere else. The sales staff went a long way to make me happy and they did that. I have been in mobile phones stores where the staff seem to want to make themselves happy, but that is another story. I was impressed with 3 Shop and remain with 3 still today even though my contract expired some time ago. I will go and get a new contract with 3 so I can experience that same quality of service again.