Jetset Travel

based on 5 reviews

5 reviews about Jetset Travel

31 Jul 2014

My son had a booking to Europe through these people. I called to ascertain if we could change a date for a flight home or arrange a stopover. I was told they would call me back. Two days later still no call so I called again. Once more I was told the person looking after it would call me back. Over the following week I call 5 or 6 times chasing what should have been a simple enquiry. The person looking after my sons file never called back and eventually I called back again and she answered the phone. I discussed with her the details and she said she will get back to me with a price for the changes. Another week goes by and still no return call back from her. I call the office once more and I speak to the assistant who advises me she will call me back. I express to my disappointment in Jetset Hurstvilles service. To this day I still haven't even got a price for the changes I wanted and not once did the person looking after the booking ever call me back.
Disgraceful customer service and by far the worst Travel agency I have encountered. I have since booked the additional flights I required elsewhere without any drama or hassle whatsoever. In all, unfortunately I have spent over $5200 with Jetset Travel on this booking. If they bothered to return phone calls or employ a bit of customer service they could have had more business as well.

The issue is not wether they could or couldnt make the changes I needed. The issue is that they dont even bother to explain anything or even to simply return a phone call.

Approximate cost: $5000

19 Aug 2012

They are very helpful,look for all the information for you and give the best price offer to us.Would like to come back for the next trip

26 Jul 2011

Absolutely fantastic. No hassles, just great information that really helped my husband and I make some big decisions

24 Feb 2010

Dale was recommended to me many years ago and he and his fabulous team have never let me down on any of my travel needs. I have taken all advice given to me by them and had wonderful experiences overseas.
I have and will continue to recommend these wonderful people to everyone. the exclamations I get from friends is "IT ONLY COST YOU THAT MUCH!!!!!!". They are great.

Jenny Martin

06 Jan 2010

Have been using Jetset Hurstville for over 10 years. Service is Excellent and they know their destinations and product.
Would recommend this travel Agency for your next trip.

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