First impressions of the owner/operator of the business was that he is professional, hard working and honest, however hiring AAZ Transport Services turned out to be a very expensive mistake. The Owner Operator is a slick salesman, as a removalist he must be the worst in Australia. After visiting my home SIX times he provided a quote and agreed on the date of removal. On the agreed date, he turned up 5 hours late to move an entire house full of furniture interstate. At 11pm that evening, he and his crew were still loading furniture into their truck whilst the people who had purchased my home were trying to move in. He arrived with the furniture two days later, in a different truck and surprised me with the news that his truck was too small to carry all my belongings so he had placed half of it in storage in Melbourne and it was up to me to arrange another carrier to transport the rest of my belongings at my cost. As we didn't have access to the storage facility and they effectively were holding our property for ransom, we were forced to pay his full invoice, despite the fact that he had only brought half to my new home and damaged several items. Another carrier was organised and we had another dreadful surprise when we discovered several things missing. Several phone calls to try to retrieve the missing items resulted in threats and the realisation, the missing items would never be located. Despite being given his word that our goods were insured and paying handsomely for this privilege, it was clear when items were damaged and others were "lost", this carrier does not have insurance. Do yourself a favour and steer clear of this company.

Approximate cost: $5200