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Absolutely terrible . . Attempted to inspect/purchase two properties in Ballarat using Ballarat Real Estate, with the responsible agent being [name removed]. During December 18 and January 19, I sent several emails/4 x phone calls to his mobile, 6 x SMS and drove the head office to see [name removed] - without reply.
Vendors beware, it took 34 days from an initial offer and second offer to be told no on the first property. They are lazy and incompetent. (Successfully bought with another agent, who bent over backwards and actually replied to a phone call within minutes. Took 3 days) Avoid this agent.

This agent does not adhere to REIV policies for Real Estate agents they lie and do not do what they say they will the conduct in my home was unprofessional and offensive - warn an potential buyers and sellers to look elsewhere - no complaints process - no accountability for behaviours

Rip off. Charged the earth for marketing and then forgot us completely. Organised no inspections, had not a single expression of interest. Just fobbed us off. When we changed agent after a year of nothing, sold within 2 months for half the cost. When we disputed the marketing costs they sent collection agents after us. Very nasty experience.

I have rented a house through Ballarat Real Estate before and i must admit i was far from impressed.
In the start it was great, house inspections were done with great notice etc. Towards the end, they didn't want to any problems we were having.
I would definitely look for a house elsewhere first!!

Approximate cost: $-

We rented a property through ballarat real estate and never again would i go through ballarat real estate. we moved in and was never told the house was on the market for sale nor was it on any websites stating it was for sale. When we had problems with the house the communication was poor all of a sudden the repairman would just turn up unexpected. Things were breaking in the house as in piping underground so water and waste was going all over the place at the side of the house it took them 6 weeks to repair it and because the owner of the place was best friends with our propery manager we was always brushed off. When we was in the process of moving in Ballarat real estate gave out our spare key to another realestate with out our permission and let all these people come through that were looking at buying to which when they left the property they left the whole property unlocked.!
I wouldnt recommend this company to a single sole

I used BRE to manage my rental property, and subsequently sell it. They have a very professional appearance, and I found that the agents both worked hard to sell/rent my property. They weren't wonderful at replying to emails, a phone call worked best.

Approximate cost: $2% sale, 8% rental

We rented our investment properties through this company, and their service levels were poor. We moved to another agent in Ballarat, and they have had the properties for a couple of years now and are doing a great job with communication and maintenance. We would not recommend Ballarat Real Estate, the standards are poor in rentals.

I am currently in the process of finding a rental property to live in. Through Ballarat Real Estate I have applied for approximately five houses. I have not heard back at all. I would have thought at least contacting me to tell me that I had been unsuccessful would be polite, but apparently not.

The receptionists were always nice to me when they took my applications and were thorough by checking to see if I had attached my ID and signed the forms.

They do allow open inspections which is both good and bad all at the same time. It's good because you can easily see on the internet, rental list or anywhere else the inspection times. The downside to this is that they cannot contact you to see if the property has been LET which means that it's up to the customer to continually see if the property is still available.

The agents are always on time I'm just rating so low because of the fact that they never ring back when they offer to, they have never ONCE contacted me to say that I have been successful or unsuccessful. Overall bad service. Which sucks cause most of the houses they offer are wonderful houses that I'd love to occupy.

very helpful agents , were great when we were house hunting , straight forward not pushy , great communication and lovely service with a smile , we got the house keys with a bottle of wine which was really appreciated