I was renting through Ballarat Real Estate for 4 years and I reported and re-reported problems over and over and they never sent anyone to fix them. Some of the things were fixed, however after a year and half of telling them that the fan in the bathroom and the ONLY heater in the house weren't working, they still haven't been fixed. If they can leave a tenant without heating throughout winter, I don't see how they could really be nice to anyone. I feel sorry for anyone that gets stuck in a house being leased by this company.
whilst in the middle of purchasing a property, and waiting for a valuation from bank, a particular agent sold house from underneath us for an extra $500. Was very impatient and rude and could not understand that our bank in melbourne had to come and have property valued before sale could proceed. recieved rude and abrupt phone calls from agent during entire process.
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This is a shocking account of what happened to you.
For future reference, The Residential Tenancies Act (1987) covers renter’s rights and obligations.
Consumer Affairs offers a range of services and advice for both renters and landlords alike.
Complaints and disputes can also be dealt with via The Victorian Civil and Administrative Tribunal (VCAT) and The Residential Tenancies List.
Incidentally, heating repairs are usually among those classified as ‘urgent’ and if not repaired within a specific (minimal) time frame, there are serious consequences for those who ignore such requests.
Unfortunately, there are many incompetent and unethical businesses around these days, not excluding real estate agents. It has therefore become imperative that we as individuals know our rights in order for them to be protected. Although my outlook may be perceived as a little naive, I like to think that whenever I lodge a formal complaint, it may make the offending party think twice before inflicting the same, unacceptable behaviour upon another unsuspecting person.
I am so glad you WOMOWed this business. ;)