Excellent customer service. Especially that handsome fella! He looks like a fireman or something! I also especially like that they have hired the vertically challenged. She can get a bit short with you at times, but it'd always funny watching her reach into the higher fish tanks!! Sometimes I purposely ask for fish right at the bottom. Ha ha!

My dog had an appointment for 1pm, he was seen at 5pm or so, he came back all stressed out being locked up in the cage for 4 to 4/5 hours, why did they take the appointment for 1pm,
Staff are wonderful,but make sure the dogs are out within an hour from there appointment.

These guys are amazing, they have taken care of my puppies when my dog first gave birth, fantastic with pre birth care, recently my male dog had passed away and they have been amazing to take care of him, they had even organised a beryl for him with the puppies that never made it... thankyou to all the staff there that helped us

I am sorry I asked the lady at the dog groomer section no cologne but I don't know if she did or it is the shampoo they used but my little one was covered in red rashes... When I told them she has sensitive skin. Now I have my furry daughter with a sore the size of a 20 cent piece and have to take her to the vet. I am worried about her now and it is Australia day and going to have trouble getting her in to get checked. I also want my money back as I rather give it to a company that actually will look after my furry daughter.

Approximate cost: $113.00

Great quality products, reasonable range of fish, however the staff are not so knowledgable on their fish as they think. I gave a simple question asking whether or not BRISTLENOSE CATFISH and GUPPY fish can live in an unheated tank and was told by the young girl they would die if I took them home and put them in an unheated tank and proceeded to attempt selling me a water heater. 10 points for effort love, but you really need to learn the history of the fish you sell. You can catch guppy fish in the creek in Melton soooo - yeah....go figure!
A better range of fish would be nice however I have found the puppy school service and dog grooming services to be the best value at this store. Well done here.

Staff are always friendly, great prices and will always price-match if you have seen it cheaper, animals are well looked after and their fish stock and knowledge is fantastic

I took my dog to the pet groomer's at Best Friends Pet SuperCentre...I was called during my dog's stay and told that my dog had to wait over the expected pickup time because a staff member had to go home and they were left with extra work...when my partner picked up our dog...she was still wet...the hair in her ears weren't removed and her face was left long and i had to cut it myself when she came home...i am not satisfied with the job that i paid for to be done and i will not be using this service again...

Approximate cost: $65.00

This store is always clean and the animals look happy and healthy. Service is quite good - there always seems to be a staff member around if you need. Prices can be a little dear but they do have a great variety of good items and some good sale prices. It is great to have pet store competition in Melton.