They were very helpful and keen to provide me with a new mower. That is where their good service ended.
I paid upfront for an overpriced ride on mower (to support a local business). It was on the shelf to be delivered. It never did arrive and after 4 phone calls over 3 weeks and them Not returning my calls or, putting me on hold for 35 minutes (I hung up). I finally sent an email asking for my money back which they did the next day.
PS: Go somewhere else!

Approximate cost: $3300

Do not use!
First time to get serviced and steering fixed. Came back and blades were loose and sent back.
Then came back with oil filter leaking everywhere, sent back.
Came back and steering still the same, they then replaced several parts on the steering system.
After using a few times the tie rod that they replaced broke.
Rang to get replaced and was told 6 weeks before they can look at it. Warranty item! They won’t repair. Asked to speak to the owner Greg, told he has sold!
New owners are completely hopeless, unhelpful and arrogant!!!

Bought a 2nd hand mower from these guys and it has never had a problem. Also bought a new Honda whipper snipper, and it was the cheapest price. These people are full on professional and I'd recommend them for all repair work and good prices on new items.

The big mower has great service every time, not only do they sell and service lawn mowers but they offer a range of outdoor yard equipment and will show you the correct way to use it. i have had to drop not only my lawn mower but brush cutter in, no job is too small for them, The staff are very helpful and friendly. Will continue to take my business here again and again.

Australians tend to have a bizarre interest in things big - The Big Banana, The Big Pineapple, The Big Marino to name but a few. Beerwah boasts its own "big" thing - The Big Mower. Unlike the other "bigs", which are often tens of metres high and made of fibreglass, The Big Mower is a several metre high billboard adorned at the top by a painting of a bikini clad women driving a ride-on-mower.

The Big Mower sells and services lawn mowers, chainsaws, brush cutters, hedge trimmers, generators and water pumps. The have a huge supply of spare parts for the products sold and you can always be sure to pick up that lawn mower blade, spark plug, or pull cord that you need for your mower. The shop is large, clean and well laid out and the staff attentive. The serving department is on the ball, although I did consider the cost of servicing my Victa mower a little excessive.

Always hire my lawn mower from her for half a day, Was only around $25 petrol used and the mowers where always kept in good working order & easy to use