As we have just moved to the blue mountains we needed to find a local optometrist.
I had the misfortune of selecting Bigland and Crowley.
There was a $79 charge for the consultation, I have had my eyes checked every couple of yrs since I was 16 ( now over 50) and there has never been a charge.
When I asked the woman at reception why there was a charge she explained that's just how it was now.
There charge was $79 and I got $28 back from Medicare
I then had an average and rushed consultation and was told I had to come back in 4 weeks for the rest of the tests, again I have never had a half test before ( all previous eye checks have been at least an hour long while this rushed one was under 30 min)
I explained that I worked in the city and it was very hard for me to come back. I was advised they were too busy today I imagine more to do with another consultation fee.
The 1st thing the woman at the reception said when I came out was 'ok then we need to pick a new pair of frames for you' I never asked for any frames and they saw that I had 2 perfectly good pairs with me.
I think that Bigland and Cowley are all about sales and up selling and not much else , very disappointed and no service received .... left there very upset for and will not be going back !

Treated with gentleness and respect. All aspects of eye care attended to and a reasonable range of spectacles to choose from considering the small size of the business.