Never had such a bad experience. I booked to stay here through needitnow arrived to check in today at 2.30 and was unable. When I arrived I was spoken at in an aggressive manner and I felt very uncomfortable. The room we booked and paid for was given to someone else. I fought and said that I wanted the room I paid for and she said that everything was booked out and was going to put me in a smaller room. She did nothing to even offer any solution or offer an apology instead she gave excuses and put it back on me as my problem. I had to ask for a partial refund as the room was cheaper to book which i was also feeling bad about. I said that it's not my problem. She then said she would move a single mother and child into a different room so that we could have the room I had already booked and paid for. I was then told that the room was not ready and that we had to wait. I said that was not good enough and that i expect more from someone who works in the hospitality industry. I was called a drama queen!!! I called needitnow to request the full refund which they said that we could get. She was aggressively yelling at me whilst I was on the phone to needitnow yelling at me saying that I was being ridiculous. Meanwhile another guest had just returned to reception saying that she just went to the room that she was given access to and said there were children occupying the room already. I would not risk staying here, this establishment does not offer a warm or friendly environment let alone safe facilities for your family and belongings. We were left stranded with no accommodation for the evening and our long weekend was ruined as a result. Thanks blue pacific! Shame.

Approximate cost: $110