Brilliance Removalists Melbourne

4.8
based on 43 reviews

Customer Approved
“We make customer
service a priority”

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43 reviews about Brilliance Removalists Melbourne

verified email - 27 Jul 2017

Absolutely do not do business with these removalists. They have ruined our belongings, cost us a lot of money and when we applied for reasonable compensation, were downright rude, unprofessional and I believe had the audacity to lie. Having them investigated by the Victorian Consumer Commission and the bank is rescinding payment - save yourself the trouble and the extra money and hire someone else!

Hi Daniela, Thanks again for your feedback. I feel sorry to hear again that you did not approved the service we provided to yo. I just said again because you made sure to send that review for any source of review online. I just saw this review now because Word of Mouth just sent it for me today. Im not surprised about this review because you did the same review on google, true local and now Word of month.
Three month ago when you wrote the first review you said that you booked 8 ton truck and you got smaller truck and your belongs did fit in one load and you spend the follow day finalising the move and also that all my reviews are fake. Unfortunately, you did not realised that you are telling people also that Google is fake, Word of Month is fake and true Local are fake, Oneflare is fake, because they accept fake review. Just to let you know that we have about 150 review where people upload there reviews with pictures and the personal email, so is not possible to do fake review. Another point is, that when you booked you said that the office manage guarranted to you that your belongs fit. We never say that because we don't know you furniture tape, size and quantity, unless the operation visit your house see the items and mesure to know how many meters cubic has to be removed. On your first complain on Facebook you just complain about that. Four days later, after 2 weeks after the move you write another review on True Local mention that we damaged you wash machine hose. The only true you said that we ask the bank to refund the money, and they did. But, after I provided the bank the payment receipt that was debt and also the terms and conditions the bank refunded back my money. I don't know what you said to them, I just know that I have to prove that we did job to you. Another importante think you mention that I pause my facebook page, we did because you wrote there a lot of lies and words call me criminal .Regards to ACCC, we don't have any problem because we are Australia Registered Company, we are fully insured and we operate for more than 10 years.

danielab322 13 Oct 2017

Im sorry Eddie, are you quite well? Did you just ring and threaten my husband? This review was posted only today after I followed up my submission from 2 months ago when I wrote it. I'm not sure what craziness you are going on about Facebook but should you contact any member of my family to threaten them again and I will contact the police. Threatening and intimidation for an honest review - well you are showing yourself to be a reputable business. [Redacted generalisation comments]

danielab322 13 Oct 2017

I know you've read my comment as you referenced it when you again contact my husband in an attempt to intimidate and harass him. The police have now been notified, any further contact will be immediately reported.

verified email - 02 Mar 2017

I engaged Brilliance Removalists in Melbourne to move my father from a unit to a retirement community. They did an excellent job and their rates were really competitive. They 2 guys worked extremely hard in very hot conditions and went way beyond what we expected to make sure that the move went very smoothly.

verified email - 25 Jun 2016

Very happy with the service from this company. Moved a full household load of furniture and personal items to Burwood. Everything was packed perfectly and delivered to our place without any damaged . Very friendly service particularly from Veni. Would thoroughly recommend this company to anyone looking for a trouble and worry free move.

verified email - 02 Jun 2016

This is my second move with Brilliance and I am still impressed. I moved from a apartment with very steep and narrow stairs. They turned up on time, with a warning phone call 15 minutes before they get in my house. They loaded the truck faster , I appreciated that they were careful with everything. It all went very smoothly.

verified email - 17 May 2016

I organised my local move with Brilliance Removals. I found Talita from the depot easy to communicate with and she understood my concerns as I was unable to be present during the move. I entrusted my most treasured possessions to Vini and Leo, and they were fantastic in their care and concern for my properties and my "things".
Their timeliness is a testament to their integrity. Thank you

15 May 2016

I am always sceptical when dealing with removalists, but I am so glad that all these reviews were right. The removalists showed up on time, did everything quickly and it didn't break the bank. Will definitely use these guys again for my next move.

verified email - 07 May 2016

The boys that moved our house were fantastic from Bendigo to Point Lonsdale. Our furniture was well packed and nothing was too much trouble for them, they arrived on time and were very professional. I would definitely recommend Brilliance Removals to anyone. The boys that unpacked our belongings were also great and they had never seen furniture wrapped so good they were very impressed. Thank you Brilliance

02 Oct 2015

The guys were lovely and very professional , nothing was too hard for them. Overall a smooth transition from one location to the next, I will have no hesitations in using them again. Thank you!

28 Sep 2015

The driver came 30 minutes late, but they were great, very efficient, polite and they really knew what were doing
Good Team and good services

19 Sep 2015

Careful movers were fantastic moving the contents of my apartment this week. I had a lot of glass and everything was handled with care and each piece was wrapped individually and arrived safely! Thank you, I would happily recommend you and definitely use your services again.

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