We had no choice but to either use Brivis to repair a heating unit at our second property. We had to wait several days for someone to come out and look at the issue. Once this was done, it took over a week for the invoice to be issued. The accounts department doesn't know what the left hand said to the right and I basically had to step them right through their own processes. After having paid for the service/ repair of the unit, days later a noise was still being heard. Another visit from Brivis found that the inital service person did not tighten the fan in the heater, so that was causing the clunking.

I'm not a big fan of this company, but I can't fault them for finally rectifying issues after giving them a big shove in the right direction :-)

Approximate cost: $1000

I don't know if I can review this business because I didn't end up using them. I rang and made an appointment for them to come out. I took the morning off work. No-show. I rang to ask how long the would be and was told "We're busy. We'll get there when we can! Huff!" I waitewd for the rest of the day. No-show. I rang the next morning and told them I had to get to work so not to worry about it. They wanted to charge me a call-out fee because they "said" that they would have been out that day! Needless to say...went elsewhere

I have had Brivis ducted heating for 8 years and every year without fail it stops working! Same error 55 every time (although Brivis denies this). The first service was under warranty but then guess what? For the last 7 years we have had to pay for the service tech every time because it is out of warranty even though the problem was never fixed the first time!!
I'm sitting here as I do every bloody Winter, freezing my buns off! The staff on the phone are rude and make you feel like you're putting them out when you complain.
We are now at the stage where we are considering legal action against them. The service tech are always nice and polite but the phone staff (if you can get to speak to one within a 2 hour holding period) are rude and incompetent!!!
We have complained and complained and complained. Has anyone contacted us I hear you ask. Of course not!!!

Approximate cost: $1,000+

It took 14 phone calls, one fax and many, many lost hours from work to not have my central heating fixed by Brivis. With every phone call I was told that someone would ring back within 24 hours - which didn't ever happen. After the initial week someone finally came to fix the unit, got paid - and it stopped working approximately 30 seconds after they left. To cut a long story short, I was lied to, given the run around by the customer service staff, ignored after writing a letter of complaint to the management (quite a polite one given that by that point I had been without heat for 6 weeks in the middle of winter), cut off at 5pm on the phone after waiting on hold for nearly 2 hours (it was Friday afternoon - obviously the weekend was of more interest), and eventually hit up for an entirely new motor as there was "a problem with that model". Given that the model had functioned perfectly well for 10 years prior to the first visit for an unrelated problem, I was unimpressed to then have to pay an additional cost that pretty much amounted to an entirely new heating unit! Even after sending the letter of complaint I was never contacted by anyone. To cap it all off, about a month after the unit was finally fixed, Carrier (who apparently own Brivis) sent me a survey form about their customer service and my experience with them! Too disgusted to even reply.