I made an appointment for a representative to come and spray a mould killer on some carpet below a leaky ceiling. The man we dealt with was a little bit rude, continually saying we were ignorant to have not addressed the matter sooner (we were waiting for insurance...) which was fine, but a little offputting. Come the day of the job, and he wasn't there by 11:00 as arranged. I called our representative at 11:40, and there was no answer. I left a voicemail for him and am yet to hear back 3 days later. Not impressed!