7 reviews about Chiquel Moonee Ponds

verified email - 17 Jul 2023

I went for a wig but Mary said I just needed a topper! I was just so over my own hair and the amount of work it needed every day. I am thrilled with the topper! It’s brilliant!! Today Josie did a beautiful job of cutting the front to blend with my own hair and style! It looks so natural just so much better!! Thank you Mary and Josie!

verified email - 02 Dec 2021

I have been purchasing from Chiquel online for a couple of years now and I never really took any notice of their prices until the recent Black Friday sale (30% off), when I compared the price to what I paid earlier in the year at 20% off.

Today I went on-line to check the price again of a wig I regularly buy, I did this because I felt they had jacked the price up for the sale, only to offer a larger discount if purchased.

Reality is that if you bought the wig at the sale price and the discount was applied, the price didn't really change at checkout compared to that which was offered before the Black Friday Sale .

Anyway, today that wig's full price is $805.28, whereas in April when I purchased it, the full price was much lower at $589.95... so in 8 months the wig has increased in its full price by $215.33! Really?

In addition, it takes them 10 days just to start the process of sending the wig, other stores process immediately.

I'm frustrated and annoyed by their marketing tactics - shame on you Chiquel.

Approximate cost: $500

Thank you for taking the time to leave your review, and bringing your concern to our attention. In reference to your information that you have raised please note that we do not increase our prices prior to any promotions. We have ongoing promotions which we believe are one of the lowest in the Australian market to pass on to our clients. The price of $805.28 is the RRP from our distributors in the USA which is noted in a red marking on the online store. Our selling price of the item was and is $600.87 and during our promotion you would have received 30% off from this price $600.87, taking the price down to $420.60.

We have sent you a personal email to discuss further as we would love to rectify this concern with you

verified email - 05 Feb 2021

From the moment I spoke to Mary on the phone to book an appointment, I knew I had found the right place for a solution to my hair loss. To-day I  have a beautiful head of hair which looks so natural and makes me feel really confident. I look like I used to now, only much more so. Mary was so kind and put me at ease so quickly. I tried on numerous wigs and discussed each one with her. I had put off getting a wig because I was embarrassed about talking to anyone about my hairloss, but got tired of wearing hats and trying to disguise it. The price was most reasonable  and the confidence that I have back now is incredible. My wig is so comfortable, and so easy to manage, and maintain, and looks great. I highly recommend Chiquel in Moonee Ponds, Melbourne. Mary is so patient and understanding, and obviously loves giving people back their confidence and smile.
Thank-you, Mary, for your kindness and professionalism.

11 Mar 2020

The girls at Chiquel did a lovely job fixing up my hair after a failed fashion colour and I am now so excited about my natural colour. Thank you all so much for your hard work

15 Aug 2016

Love my new wig i purchased from Chiquel.... I've been wearing wigs for years, they are definitely ahead of the rest from the other wig companies out there! Also Mary was absolutely lovely to be served by.

26 Jul 2014

Just recently went into the moonee ponds location and was thrilled to finally find a local salon who got my hair colour spot on.. the first round!! Also rapped with the clip in hair extensions i left with. Will be back.. thanks girls great job!

verified email - 02 Aug 2010

When I went here it was because I had a voucher for a cut, colour, some highlights and a blow wave for $150. Unfortunately they didn't match my regrowth to my hair colour, so it looked pretty tacky. It wasn't a hard job so I was pretty disappointed that they didn't do a really good job. I felt that I could have done it better myself so I haven't been back since.

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