We will never use them again and after our first experience of leaving our 5 months old cocker spaniel "Bailey" with them for 3 nights, we will in future be paying another $15 a day for a home minder to ensure he doesn't get kennel cough and that we have the peace of mind that he is getting care and attention. You know the worst examples you see pilloried on A current affairs programs of old age-care homes where they're all smiles at the shop front and promises of individual care and love and then mistreated and ignored once you've paid your money, signed an indemnity and driven away? Cottage Kennels is the "Aveo" equivalent of pet-care. Avoid them if you care about your pet.
We have used the Cottages 3 Times now and I highly recommend them.
Our little Jessie is a very fussy eater, so we were worried about her not eating.
Staff went above & beyond by heating her food up and hand feeding her to make sure she was well fed. Beautiful staff and Jessie comes home looking fantastic!!!
After reading great reviews about this place, I was disappointed to find my dog's legs and paws covered with sores when I picked her up. Staff stated they were not aware of these, and said they were from the dog choosing to sleep on the concrete and jumping on the fence in excitement.
When cleaning the sores afterwards I counted 15 of them on the legs and paws.
There were also a mix up with the food, about which I had been given conflicting stories over the phone. Mistakes happen which is fine, but when I asked for clarification about what had happened the staff member became quite rude and defensive.
I will not be returning to this place.
We have been clients of cottage kennels for over 20 years. The dogs are always happy to stay there. They always come home in excellent condition.One of our dogs is a spoodle with ear problems , he had to have ear drops every day . He came home with excellent ears, the dogs where there for 5 weeks & we where kept up to date on them by email including a photo of Oscars birthday with his birthday hat on. We will continue to recommend cottage kennels to any one who wants a kennel where their pets will receive excellent care & they can go on holidays knowing their pets are well looked after
i am a delighted user of Cottage Kennels for over 25 years. The care and attention the Morrison family and all the staff have shown Ben, Gilbert, Elizabeth and now Peggy means that my dogs feel like it is a second home. They are well cared for, enjoy lots of play and affection and it gives me the comfort of being able to go away and know they are having the time of their lives at Cottage Kennels. Coming home must be a real let down for them!
I could never hesitate in recommending Cottage Kennels as the highest standards are always maintained. The facilities are first rate, with options tailored to each dog and the pickup/delivery service is invaluable.
You couldn't make a better choice for your pet and I can't thank them enough for the exceptional, wonderful care they have given all my dogs.
we left our german shepherd dog Simba with them and it was his first time at a kennel, he came back with Kennel Cough which we were not very happy about. Didn't expect that given the really good reviews on this place.
I can not speak highly enough of Cottage Kennels and the care they have given our staffy "Evie". She has stayed at other kennels before and never has she been returned to us in such good health and such a shiny coat. Thank you so much Cottage Kennels. Evie and our selves love you. I would never send her any where eles. Thank you. Woof Woof.
We have had our 4 dogs regularly booked into Cottage Kennels and we would not find anything to fault with them. They ALWAYS help us out, even with short notice, and most importantly our dogs ALWAYS come home clean, happy and health. It is so reassuring that we can go away and know that our dogs and well taken care of and very safe. Thank you Cottage Kennels for your wonderful service, we would highly recommend you to anyone .
The prompt pick up and delivery service from Cottage Kennels was both professional and appreciated. My black labrador came home from a 10 day visit happy, healthy and extra shiny.. Thank you Cottage Kennels for looking after our little man!!
More poor dog got really sick while at the kennels for a week and a half. He lost weight as a result of not eating and was drinking water in excess. The vet wasn't called and neither was I. My poor dog was in a stressed state when I picked him up. I was disapointed that the kennel didn't applogise or anything.
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