A vehicle parts supply company couriered my parts to me so that I could register a vehicle in time for the Christmas break. That was three days ago. I waited at home on the first day for eight hours (from 8am until 4:30pm - no courier. Sometime after that they dropped a card in my letterbox. No phonecall.
I've spend over five hours on hold over the last three days (thank goodness for speakerphone), in 26 phonecalls (that's right 26!). All but two of these have resulted in a dropout (their system just hangs up on me).
Despite commitments two days ago, they just left my package at the depot all yesterday.
They tell me that they do drop at newsagents, but have none in my area. This is amazing to me, as I live in Redfern, one kilometer from the CBD of largest city in Australia. Driver (or radio room) will not call on approach.
My vehicle will no be out of registration all of Christmas - It's a campervan and I was going to be using it.
I have now been asked to drive further than the original delivery distance to collect my package if I want it.
Under duress, I have given authority to leave the package unattended (what choice do I have?).
There are so many good couriers. You should never use this company.

So I purchased a plant from a seller, which was posted first thing on Monday morning. Since it's a living thing, there is a certain sense of urgency.

For the whole of Tuesday and Wednesday, I never left the house. I decided to check the mail on Wednesday afternoon only to find a parcel card with NO details written (no date or consignment number), except the delivery notification number (thankfully). After reading some of the reviews here, it seems to be pretty normal for the driver to not even bother to "attempt" delivery.

I then called up customer service and they refused to re-deliver and insisted I have to pick up the parcel from a newsagent. No ETA was given.
I called up the next day on Thursday and they told me the driver was behind schedule and that it wouldn't get to the newsagent til after 4pm. I couldn't make it on that day unfortunately due to work commitments.
Then on Friday, I looked up online and it still said "In Transit", so I called up customer service and was then told it wouldn't get to the newsagents til after 5pm. The guy even had the nerve to tell me that the driver drove past my area, and again reminding me they would not re-deliver unless I was willing to wait til Monday next week. At no point did I ever hear an apology for the delay and being thrown around with unreliable ETAs.

So I drove through peak hour traffic to the newsagent after 5pm (as instructed) and it's still not here. So here I was, currently waiting for 2 hours (not exaggerating) at the newsagent for the driver to deliver my parcel to the newsagent because I was desperate to pick up my plant before the weekend. He never showed up and I had to leave because the newsagent had to close. So not only did I not get a chance to organise a re-delivery, I have to wait until next week even after wasting my time waiting for the driver.

I don't know if your staff hate their jobs, but you should really investigate your company because this is just pathetic. Does your company take no pride in service?

I will be passing on the message to my seller to stop using this courier and I will NOT EVER recommend this courier to anyone!

My main concern was with the support I received. The lady I spoke to seemed to have a chip on her shoulder about the customers who send out packages. I understand not everyone a business deals with will be nice, however there was no need for the customer service representative to get heavy handed about not letting the sender refer me back to Couriers please and offloading responsibility for one out of four packages possibly being lost onto the sender. It was irrelevant to my call which was to ask why the online tracking showed that my parcel failed delivery (despite being home waiting for the delivery). I wasn't impressed by the unprofessional nature of the customer service. To add to my disappointment I really wanted to leave an email to notify the company of the incident, but there is no way to leave feedback if you are vision impaired as they use graphic based verification (similar to captcha) that is inaccessible to screen reader users. I am glad to read that another customer has had a better experience, however it might be good if the company reinforces the need for customer service representatives to not use receivers as a means to vent whatever existing frustrations they may have about senders. Also it might be good if the company looked into ensuring their service, including their website and feedback forms are accessible to all consumers.

Approximate cost: $30

We have large volume of freight sent to us from Sydney every week and our local driver is one of the most professional and friendly we have come across. The service we have received has been very reliable and we find the pricing very competitive. There is the occasional freight that does not make it to Canberra overnight but we don't find this a problem if we organize the pick up bookings in the morning. However we had a terrible experience when we tried to purchase prepaid coupons from the Canberra branch. The branch manager Sharon Frank ignored us for two weeks and never returned our phone calls. When we finally got hold of her she flew into a rage and got very abusive. We told our local driver about this and he informed us we could deal directly with the Sydney branch through the 1300 number. Overall a reliable company with great service let down by the possibly the rudest manager in Canberra.

Approximate cost: $15 per parcel