kevint816

So I purchased a plant from a seller, which was posted first thing on Monday morning. Since it's a living thing, there is a certain sense of urgency.

For the whole of Tuesday and Wednesday, I never left the house. I decided to check the mail on Wednesday afternoon only to find a parcel card with NO details written (no date or consignment number), except the delivery notification number (thankfully). After reading some of the reviews here, it seems to be pretty normal for the driver to not even bother to "attempt" delivery.

I then called up customer service and they refused to re-deliver and insisted I have to pick up the parcel from a newsagent. No ETA was given.
I called up the next day on Thursday and they told me the driver was behind schedule and that it wouldn't get to the newsagent til after 4pm. I couldn't make it on that day unfortunately due to work commitments.
Then on Friday, I looked up online and it still said "In Transit", so I called up customer service and was then told it wouldn't get to the newsagents til after 5pm. The guy even had the nerve to tell me that the driver drove past my area, and again reminding me they would not re-deliver unless I was willing to wait til Monday next week. At no point did I ever hear an apology for the delay and being thrown around with unreliable ETAs.

So I drove through peak hour traffic to the newsagent after 5pm (as instructed) and it's still not here. So here I was, currently waiting for 2 hours (not exaggerating) at the newsagent for the driver to deliver my parcel to the newsagent because I was desperate to pick up my plant before the weekend. He never showed up and I had to leave because the newsagent had to close. So not only did I not get a chance to organise a re-delivery, I have to wait until next week even after wasting my time waiting for the driver.

I don't know if your staff hate their jobs, but you should really investigate your company because this is just pathetic. Does your company take no pride in service?

I will be passing on the message to my seller to stop using this courier and I will NOT EVER recommend this courier to anyone!

So I purchased a plant from a seller, which was posted first thing on Monday morning. Since it's a living thing, there is a certain sense of urgency.

For the whole of Tuesday and Wednesday, I never left the house. I decided to check the mail on Wednesday afternoon only to find a parcel card with NO details written (no date or consignment number), except the delivery notification number (thankfully). After reading some of the reviews here, it seems to be pretty normal for the driver to not even bother to "attempt" delivery.

I then called up customer service and they refused to re-deliver and insisted I have to pick up the parcel from a newsagent. No ETA was given.
I called up the next day on Thursday and they told me the driver was behind schedule and that it wouldn't get to the newsagent til after 4pm. I couldn't make it on that day unfortunately due to work commitments.
Then on Friday, I looked up online and it still said "In Transit", so I called up customer service and was then told it wouldn't get to the newsagents til after 5pm. The guy even had the nerve to tell me that the driver drove past my area, and again reminding me they would not re-deliver unless I was willing to wait til Monday next week. At no point did I ever hear an apology for the delay and being thrown around with unreliable ETAs.

So I drove through peak hour traffic to the newsagent after 5pm (as instructed) and it's still not here. So here I was, currently waiting for 2 hours (not exaggerating) at the newsagent for the driver to deliver my parcel to the newsagent because I was desperate to pick up my plant before the weekend. He never showed up and I had to leave because the newsagent had to close. So not only did I not get a chance to organise a re-delivery, I have to wait until next week even after wasting my time waiting for the driver.

I don't know if your staff hate their jobs, but you should really investigate your company because this is just pathetic. Does your company take no pride in service?

I will be passing on the message to my seller to stop using this courier and I will NOT EVER recommend this courier to anyone!