I am rather disappointed with the customer service received, or the lack of it. I ordered a name sign and a car motif for my son's room at the end of December and after waiting for about 5 weeks I only received part of my order, then, to make matters more disappointing, I emailed them to advise only part of my order had been sent and they sent a return email advising that it had been posted that morning I was sent the return email. This was obviously either a mistake made by the sender of the email or just a lie to try to keep me happy as I only received the other half of my order today via Express Post that was posted yesterday! Not impressed at all. I would unfortunately hesitate in recommending them to others. The actual products are ok but the service needs to be improved dramatically. By the responses in the emails, you feel as though you are inconveniencing them by contacting them?! Plus I do believe I was overcharged for postage but what can you do??

Approximate cost: $46

I ordered some letters to spell out the name of our soon to be new baby girl. I was able to choose from many different types, colours and sizes. It was well priced; and then the letters arrived promptly and were in perfect condition. I am a very happy customer.

Excellent products and service. The item I had selected was discontinued and a team member called me immediately and we discussed options. I chose another colour and my package arrived within the turnaround time.

Approximate cost: $85

i used this company to purchase freestanding wooden names that i was hoping to use on my wedding day. When i received the goods they were not to spec and i asked that they replace them with what i asked. they initially stated that they would charge me for the replacement and i said no because it was their error and not mine. they then changed their mind and said that they will replace it free of charge but i will have to pay for the postage and handling for the new names (approc $15 )and i must then send the original incorrect product back to them and also pay for the postage and handling. i thought this was very unfair as i was havinig to pay an additonal $30 extra that i shouldn't be having to pay if they had sent me the correct item ini the first place. to make matters worse when i was on the phone with the partners - they were raising their voices at me and then hung up on me after i wouldnt agree to their offer which to me was unacceptable. From the start they showed their unprofessionalism, i never received an iinvoice and everytime i would try to phone them they would not answer. i never got the chance to use my product on my wedding day even thought i had spent over $150 for the item. i would never recommend these people even though there product was ok - its just teh service was repulsive.

Approximate cost: $150