Data Retriever

Craig promptly recovered all the data from a hard drive that had suffered a failure a couple of months ago. There was a lot of confidential data on the drive, and initially I was hesitant in sending the drive off for recovery - but I needn't have been. As other reviewers have noted, Craig was prompt in diagnosing the problem and providing a quote, efficient in performing the recovery, and thoroughly reliable. I also believe that Craig was thoroughly ethical in the way that he handled the data, and I am confident that the integrity and confidentiality of the recovered data has not been compromised. Whilst I hope never to have to rely upon Craig again, I would have no hesitation in doing so.

Cf card assessment. Craig is a one of a kind. Prompt efficient honest and reliable. His ability to communicate and explain computer jargon is excellent. He replied my emails promptly, dod not waste my time and is such a down to earth guy. Take note other businesses lacking in customer service. You know who you are. This guy is the real deal!!

Craig at Data Retriever was incredibly helpful and professional.
Without charging any attempt fees or service fees, he inspected my Seagate SATA drive, organised for a full lab inspection at a large company (due to the large complexity of the problem), shipped the drive, communicated on my behalf, and helped problem solve further when the lab could not retrieve my data. He was great at explaining each step of the process and was very flexible with pickup/drop off times. I would recommend Craig to anyone who finds themselves in a similar situation

Approximate cost: $0

Salvaged nearly all our precious data after a death spiral of our old external HDD. Excellent communication. Highly recommended.

Approximate cost: $600

Craig could not have been more helpful. Excellent customer service. I would be prepared to recommend him to anyone.

I was extremely happy with the service provided by Data Retriever. Their process was transparent, they were professional, and they were able to solve my issue in an extremely timely manner. Top notch.

I had data on three different hard drives which for various reasons I could not read. One of the hard drives had completely failed and I had previously been told by a computer repair shop that the data was not retrievable. Craig was able to retrieve all of the data from all hard drives. The quotation presented different options based on the level of effort required - the retrieval from all drives represented good value and saved me a lot of time. Craig also offered sound advice and technical references for backing up.

Approximate cost: $400

DR restored data from a portable HDD that was not spinning up. Superb communication and great service all round. Very happy with the result and would highly recommend.

Approximate cost: $150

I had an external drive full of data fail on me and despite attempts with local IT places I came up with nothing; most told me it would be a difficult and expensive procedure to retrieve any data from the drive. Sent it down to Craig and had a diagnosis and quote within a couple of days. Fantastic service and, from my experience, unparalleled communication. I always knew exactly what was going on during the process unlike many places that will keep you in the dark until the procedure is complete. There were some minor setbacks with the recovery, all due to things that could not have been foreseen, however these were all overcome and sorted out by Craig with no extra charge beyond the initial quote I had been given! All data was successfully recovered and I couldn't be happier. Definitely recommend Craig's services to anyone looking for data recovery.

Approximate cost: $350

I contacted Craig with a drowned mobile phone issue (internal memory card). He was unable to help but I appreciated the fast response, advice as to why it was so hard to fix and gave me a contact of a firm who "may" be able to help. I don't hold out a lot of hope.

Anyway from my brief communications with Craig he comes across as the genuine article. I just hope he gets into mobile phone recovery eventually ;)

I needed data recovered from a drive that had a broken data cable connector. The pins were intact, but the cable wouldn't stay on the drive. Craig was so great in discussing my problem and solution options and getting my work estimate. He found my drive was in pretty bad shape (on top of the damage) but held to his original quote. Turnaround time was very quick. He was prompt in every way and I'd be happy to use his service again (although I hope I don't need it, as I have implemented some rigorous backup as well as not letting my toddlers help me change out power supplies). I would send anyone I know to this business if they needed similar service. Note: The cost included both a new 500GB Seagate drive and express postage. VERY REASONABLE to pay for stupidity on my part.

Approximate cost: $230

Excellent service. Problem diagnosed quickly. Recovery performed quickly. HD image of failed HD transferred to a new HD. Communications excellent. Company kept me informed step by step. Highly recommended.

Approximate cost: $650

I was terrified when it seemed my external hard drive containing many, many hours worth of study notes and work presentations was failing.
Craig provided outstanding customer service from start to finish, with immediate personalised email responses, good advice, and most importantly - a successful outcome!
I've had laptop hard drive fail in the past and been quoted upwards of $1000 to attempt data retrieval, with no guarantee of success. I was much more reassured by Craig's policy of only paying for successful retrieval, and overall was super impressed with the service provided.

Approximate cost: $630

I had a Lacie device which unexpectedly stopped allowing me to access the files. LaCie tech support were useless. I tried a few programs to try and retrieve the data with some limited success. I surfed the internet and located the website of data retriever and contacted them via phone. I spoke to Craig and spent around 20 minutes explaining my story and Craig offered some suggestions which I was surprised that a business would redirect me to something to try first. Unfortunately this was not successful. Since Craig was so kind to help and listen to me, I sent the hdd to him and he gave me a call and provided constant updates on the status of the progress. The turn around time was fantastic. I felt the whole time that Craig had the situation completely under control and was able to put my mind at ease. I also was provided with suggestions from Craig on how to avoid future problems. All I can do is give thanks to the work that Craig did, it got me out of jail with my wife, due to all the family photos that we thought were gone. Thanks Craig I would be happy to recommend you to anyone that I know and I have passed your details on to our IT guys at work.

Took my wifes laptop to Data Retriever after the hard drive failed. Unfortunately the heads on the hard drive had failed, given the nature of the data we decided not to proceed with the recovery.Craig was fantastic to deal with providing several different quote options with no pressure and even some advice on repairing the laptop.Very professional to deal with and would not hesitate to reccomend his company to anyone who finds themselves in the unfortunate position of having data recovery problems.

Professional service and hard work. Must be do business with Data Retriever again! I think in Australia Data Retriever is the first choice of data recovery.

My internal laptop HDD failed unexpectedly, subsequently I could not access various important documents which I considered valuable.

I contacted Craig from Data Retriever to enquire as to whether he may be able to assist in the recovery process of my data. My data was recovered in full in only a few days turn-around.

From my initial contact with Data Retriever, I can report the level of customer service and expertise I experienced was of a highly professional nature, prompt and my general experience exceeded all expectations.

I highly recommend Data Retriever to any individual or business whom may experience problems in relation to their data storage.

Craig, thank you very much.

Approximate cost: $600

I needed to recover data from a formatted failing hard drive and remembered Craig's Data Retriever company from a local forum.

I contacted him and he quizzed me about the drive. I then sent him the drive and he managed to recover most, not if all, the data requested even after being formatted and partially overwritten and even put it all on a new drive.

He was professional, thorough, friendly and a pleasure to deal with and I would easily recommend him to others who require data recovery. His services are also of a very reasonable cost compared to other recovery services.

If I am ever in need to recover data, it's a sure bet that I will be contacting Craig again.

Approximate cost: $500

Performing scans and diagnostic work on a broken computer hard drive and assessing whether the information could be recovered.

Unfortunately, the drive was in such a state that no information could be recovered.

I was really impressed with the way Craig communicated with me at each stage of the process. This is really unusual for IT service providers. I am not surprised that Data Retriever gets consistently great testimonials from clients. I will recommend Data Retriever to others needing data retrieval.

The costs charged, true to the Data Retriever policy, were nil (other than the express postage cost on returning my hard drive).

Approximate cost: $0

Craig retrieved my data from a failed Macbook Pro hard drive, and was incredibly fast, efficient, effective and thoughtful. He even uploaded key folders to Dropbox so I could keep working as the rest of the recovery job was completed. I could not fault the service - in fact he was the most thorough, consultative IT professional I have encountered in 25 years of working online.

The hard drive of my Toshiba laptop had crashed and neither Toshiba nor our outsourced, IT Service Provider could retrieve the data. I found Craig's details on line and rang him up. I was not overly confident that the data, which was so very important for me could be retrieved.
Craig recovered complete data very very quickly and even during that short period, he kept me regularly updated with the job progress. He was extremely professional and very economical - a real pleasure to deal with. I would highly recommend Craig to provide a satisfactory outcome and a great service at a very reasonable cost. He will always have our business, that is for sure.

Hard drive had accidentally been reformatted and contained half a TB of my life. Data Retriever recovered all my files when others said they couldnt and also cost a fraction of the price quoted by other companies. Data Retriever was so easy to work with and Craig was so very very understanding. I will recommend this company to any and all!!!

Approximate cost: $350.00

My portable external HDD with all my photos, videos and important documets on it packed it in. Craig was a true professional. He provided comprehensive and impeccable service and advice. He recovered all but a tiny proportion of my files for about 20% of the price a leading data recovery company was going to charge me. He was prompt, friendly, helpful and kept me in the loop every step of the way. I cannot think of anything that he could have done better.

Approximate cost: $550

Disaster struck for me when I dropped my laptop and the USB stick that was plugged in snapped. I was nearing the end of completing an assignment that was due in and the only place I had it saved was on the USB. The USB had lots of information on it that I needed and I feared it had been lost forever.

I rang Data Retriever and spoke with Craig who was absolutely fantastic. He explained what could be done to recover the data and was more than willing to look at the USB stick as soon as I dropped it off to him. He was courteous and very easy to deal with. I was kept informed at all times in relation to costs and time frames and the whole process was extremely easy and efficient. All my data was retrieved and I was in possession of a new USB with all my files before the end of the same day.

The price that was charged was much less than any of the larger companies and very affordable.

I would not hesitate to recommend this company to anyone. Great service, great results and great price.

I dropped mu WD 1TB external hard drive from a hight of 2 meters and of course it broke. It had my only copies of my business invoices and pictures of my 22 month trip around the world. I was absolutely devastated!
So I looked online and came across some great reviews about Data Retriever. So I thought I'd give it a go and they lived up to every expectation. I can't remember the exact figures but I had thousands of pictures and hundreds of files and all but a few pictures were recovered in perfect condition!
The service provided by Data Retriever was professional, informative and prompt. I highly recommend this company to anyone.

I was in a very stressful state after having accidently dropped my portable hard drive which contained the only copy of my entire collection of my family's photographs. I thought I would never be able to retrieve them, and when I did enquire about data retrieval companies, I thought I'd have to pay an arm and a leg to get my photos back. Luckily, I found the website of Data Retriever, and chose them because they were closer to me than many other businesses, and although were a smaller company in comparison to the larger ones I had originally enquired about, sounded like they were just as knowledgeable and professional as the others, particularly with the inclusion of their own lab. After my service, I can now confirm my assumption and say that I am extremely happy with my choice. I experienced a high level of personal care and service in the data recovery process, for what ended up being considerably cheaper than the prices I was quoted from the larger companies too! I felt like instead of being taken advantage of, given my lack of technology experience, Data Retriever explained everything to me thoroughly so that I understood the extent of the damage, and what needed to be done and why. They kept me in the loop through the process of fixing my hard drive and regularly updated me on the status of the process. During my search for a data recovery company, I examined many personal reviews online myself, and therefore I wanted to share my experience as I highly recommend the services of Data Retriever!

Data Retrievers successfully recovered data from a 10 year old backup tape. They were very quick to respond to questions and were always available on the phone. They were very pleasant to do business and were professional in all aspects of the transaction.

Approximate cost: $600

Checked dropped hard disk and failed sd card for file recovery. Data uncrecoverable, so no charge. Helped understand problem. Honest and reliable service. Much appreciated.

Approximate cost: $No cost

Data Retriever worked tirelessly on my hard drive to recover my data. I was impressed by the professionalism and care with which this was handled. I especially appreciated being informed and updated as to how things were progressing. I highly recommend this service.

After the hard drive in my laptop died I had a bit of an "oh sh## moment" when I realized the latest backup I had was very, very out of date, leaving me with lots of stuff seemingly lost forever.

I was a bit nevous about trusting a lot of my personal data from my hard drive to anyone. Before talking to Craig at Data Retriever I'd contacted a couple of other data retrieval services and was not that impressed by their responses. However, Craig was extremely open, honest and helpful so I gave him a go.

Craig successfully recovered all my data, was very professional, while providing a friendly service, and good advice on keeping my data safe in the future.

Overall I was extremely pleased with the service provided by Craig/Data Retriver and have no hesitation in recommending him to others.

Approximate cost: $600