I needed data recovered from a drive that had a broken data cable connector. The pins were intact, but the cable wouldn't stay on the drive. Craig was so great in discussing my problem and solution options and getting my work estimate. He found my drive was in pretty bad shape (on top of the damage) but held to his original quote. Turnaround time was very quick. He was prompt in every way and I'd be happy to use his service again (although I hope I don't need it, as I have implemented some rigorous backup as well as not letting my toddlers help me change out power supplies). I would send anyone I know to this business if they needed similar service. Note: The cost included both a new 500GB Seagate drive and express postage. VERY REASONABLE to pay for stupidity on my part.

Approximate cost: $230

Excellent service. Problem diagnosed quickly. Recovery performed quickly. HD image of failed HD transferred to a new HD. Communications excellent. Company kept me informed step by step. Highly recommended.

Approximate cost: $650

I was terrified when it seemed my external hard drive containing many, many hours worth of study notes and work presentations was failing.
Craig provided outstanding customer service from start to finish, with immediate personalised email responses, good advice, and most importantly - a successful outcome!
I've had laptop hard drive fail in the past and been quoted upwards of $1000 to attempt data retrieval, with no guarantee of success. I was much more reassured by Craig's policy of only paying for successful retrieval, and overall was super impressed with the service provided.

Approximate cost: $630

I had a Lacie device which unexpectedly stopped allowing me to access the files. LaCie tech support were useless. I tried a few programs to try and retrieve the data with some limited success. I surfed the internet and located the website of data retriever and contacted them via phone. I spoke to Craig and spent around 20 minutes explaining my story and Craig offered some suggestions which I was surprised that a business would redirect me to something to try first. Unfortunately this was not successful. Since Craig was so kind to help and listen to me, I sent the hdd to him and he gave me a call and provided constant updates on the status of the progress. The turn around time was fantastic. I felt the whole time that Craig had the situation completely under control and was able to put my mind at ease. I also was provided with suggestions from Craig on how to avoid future problems. All I can do is give thanks to the work that Craig did, it got me out of jail with my wife, due to all the family photos that we thought were gone. Thanks Craig I would be happy to recommend you to anyone that I know and I have passed your details on to our IT guys at work.

Took my wifes laptop to Data Retriever after the hard drive failed. Unfortunately the heads on the hard drive had failed, given the nature of the data we decided not to proceed with the recovery.Craig was fantastic to deal with providing several different quote options with no pressure and even some advice on repairing the laptop.Very professional to deal with and would not hesitate to reccomend his company to anyone who finds themselves in the unfortunate position of having data recovery problems.

Professional service and hard work. Must be do business with Data Retriever again! I think in Australia Data Retriever is the first choice of data recovery.

My internal laptop HDD failed unexpectedly, subsequently I could not access various important documents which I considered valuable.

I contacted Craig from Data Retriever to enquire as to whether he may be able to assist in the recovery process of my data. My data was recovered in full in only a few days turn-around.

From my initial contact with Data Retriever, I can report the level of customer service and expertise I experienced was of a highly professional nature, prompt and my general experience exceeded all expectations.

I highly recommend Data Retriever to any individual or business whom may experience problems in relation to their data storage.

Craig, thank you very much.

Approximate cost: $600

I needed to recover data from a formatted failing hard drive and remembered Craig's Data Retriever company from a local forum.

I contacted him and he quizzed me about the drive. I then sent him the drive and he managed to recover most, not if all, the data requested even after being formatted and partially overwritten and even put it all on a new drive.

He was professional, thorough, friendly and a pleasure to deal with and I would easily recommend him to others who require data recovery. His services are also of a very reasonable cost compared to other recovery services.

If I am ever in need to recover data, it's a sure bet that I will be contacting Craig again.

Approximate cost: $500

Performing scans and diagnostic work on a broken computer hard drive and assessing whether the information could be recovered.

Unfortunately, the drive was in such a state that no information could be recovered.

I was really impressed with the way Craig communicated with me at each stage of the process. This is really unusual for IT service providers. I am not surprised that Data Retriever gets consistently great testimonials from clients. I will recommend Data Retriever to others needing data retrieval.

The costs charged, true to the Data Retriever policy, were nil (other than the express postage cost on returning my hard drive).

Approximate cost: $0

Craig retrieved my data from a failed Macbook Pro hard drive, and was incredibly fast, efficient, effective and thoughtful. He even uploaded key folders to Dropbox so I could keep working as the rest of the recovery job was completed. I could not fault the service - in fact he was the most thorough, consultative IT professional I have encountered in 25 years of working online.