Deaura Spa Clinic

I initially thought this spa was quite amazing due to the quality of the products. However their service to customers is of questionable quality. There is no follow up.
At the moment I bought one of their body packages and it comes with a series of body treatments.
Currently I am trying to contact them and this phone is listed as disconnected as is the website.
Does anyone know where they have gone to?
Totally unprofessional
Caroline Dupain

Products are a little pricey, but worth it to just relax for 1 hour or so and have a go at the treatment. I think overall pretty ok.

Approximate cost: $3000

My experience in Deaura was really good, In fact more than what I had expected. I loved the attention that I was giving in term of service and the treatment. Atmosphere is mesmerizing, the therapist explained me everything what she was doing and why.Overall the experience was really good, and I did recommend some of my friends and i'm sure they will have a great experience. :)

I also was invited into the clinic to receive a 24 karat gold facial treatment and i was really satisfied with the outcome the staff was friendly and the facial itself was really good it was relaxing, treats different types of skins i would know cause my skin is a mixture of oily and dry but also sensitive to many products.. thats why i was abit worried but they helped my skin alot its more balanced now lol so thanks Deaura for my complementary Facial and the advice definitely coming back travelling an hour was worth it i would recommend anyone who has the chance to do it GO FOR IT :)

BEWARE of this [redacted inflammatory comment] business! they got my phone number from a person they won't name, and have called me at least 20 times over a few months! I keep telling them not to call me again, and despite blocking their number, they keep calling on another line of theirs! they have lots of different numbers and will NOT take no for an answer! [redacted inflammatory comment]....I seriously wonder if the other reviews are genuine customers or staff being used to provide bogus reviews! BEWARE!!

I would not recommend taking up the offer of a 'free facial' and would warn people to be careful....- the free 'facial' as it is called is not a facial as most would know it. It is rather an introduction to the products by a beautician followed, in my opinion, by intimidating and aggressive marketing by a company representative where saying 'no' to purchasing the product was made to be a very difficult and intimidating experience. I had actually rung to cancel my 'facial' as I said i would not be buying the products but was assured that my word of mouth to others if I enjoyed and a donation of a toy to the Childrens hospital if I liked was all that was required. The experience left me sadly disillusioned and concerned for more vulnerable people

DO NOT GO!! The hard sell for their services/membership is extreme. Also they pushed me to give them 25 names and numbers of friends and family. Assuring me the calls would be anonymous I gave them names of some work acquaintances only to find out they LIED and told people it was me that gave them names. A horrible experience.
I went to a free facial for 90min, facial took approx 30min the remainder of the the time was spent trying to make me feel bad about my skin and selling their services/memberships. I must have had to say no in about 7 different ways without simply being rude.

Approximate cost: $0

You get a call to come and have a free facial. Its likè being stuck in an infomercial. They first make you look in a mirror and point out everything that is wrong with your face. Then do half your face, don't stop talking the whole time. Nothing relaxing about the experience. Then they make you look in the mirror to see the benefits. Then the big sell $3500 for the bottom package, $800 deposit. Said i didn't want it, then the 2nd half face in about 5 mins with you doing most the work.

Wouldn't recommend you get the "free facial".. It is not a facial but a product demonstration and not relaxing as it is accompanied by a hard sell. If you want to buy the products you are obliged to pay a hefty membership fee. Talk about a money gouging business model. It was an experience but frankly most of us have better things to do with our time.

Approximate cost: $1000

Was not into any of this stuff previously but my wife insisted we share her products and I have to say there is an improvement. Warm friendly staff as well. Makes my wife happy so I'm happy.

I was offered a free facial session just like the others are mentioning, and honestly I am truly glad that I went; because I was a bit sceptical initially. I found out more about my skin's condition in one session, than I have ever known in all the year's I have been getting advice from therapists and sales girls in SK-II and Chanel. I have been spending so much money on brands for nothing in the past years, as my skin has clearly not improved. I am glad I got a free treatment because I decided to become a member and I purchased products that actually do something and help. It is well worth the money, as opposed to wasting money on Chanel and other brands which have no clue.

Came this morning, had my first diagnostics, was nice to find out more about my eczma on my arm that I am trying to get rid of for the past few years. Had a good relief after first treatment already! So hopefully it will be significantly reduced ASAP as I have my wedding in August =)
Thx

I've been recommended by one of my colleagues which was a bit of a surprise
I have acne and was quite concerned whether I can have that gold treatment but lady on a phone reassured me
I went there in April and the time I spent there with beautician was def worth it!
I started using the skin care and biolong device that gradually reduced my acne within the last couple of months. I share my products with sister as she's having acne from early age that saves us money to see skin specialist regularly

I had my facial done yesterday. I didn't believe that I'll see result after the facial. I was gobsmacked. It is just amazing. My skin was lifted. The beautician was very professional. Of course I become a member because I never had those results in my life.

Was truly amazed with skin computer diagnostics as I do have psoriasis so it helped me discover my skin condition a bit further. Already got a few treatments for skin, so far results were quite good. Hoping to get same results from scalp treatment!

I felt compelled to leave a review after my recent experience.
I was called by Deaura Spa Clinic to say I had won a free 90 minute 24 carat gold facial after a friend had recommended him. I asked "whats the catch" and was told nothing, it is a completely complimentary 1.5 hour treatment.
As I work in the sun I went assuming the facial would be relaxing and hydrate my skin and perhaps they would be promoting a cleanser or moisturiser etc.
I went and did not even receive a facial, products were only applied to half of my face and I was told I was suffering from skin conditions I did not have and the 'beautician' implied if I didn't go ahead with the treatments I would get skin cancer.
I was then handed their price lists where they first expected me to pay $10,000 for a series of skin treatments. The girl then left the room and returned with a 'doctor' who halved the cost to $5,000 if I agreed same day.
But this wasn't the worst part, I was literally held captive for a further 2 hours whilst they gave me their heavy sales pitch, they literally would not let me go despite many attempts to say I had to leave, they continued to pressure me to sign up and even forced me to go through my phone to give them contact numbers.
I am not one to be easily forced into anything however, I felt so pressured and the only way I could get out of there was to give them some contact numbers (referrals) and apologise to my friends later.
I could clearly see how this company would get sales because the pressure is like nothing I have ever seen before, if you are a person that is not good at saying no you would easily be forced into signing up to these incredibly expensive treatments just to get out of there.
This company plays on peoples insecurities, and camouflage the marketing scam behind nice uniforms, a pristine space, modern packaging and supposed 'professionals' and only get sales by pressuring people for hours until they give in.
I have reported this very unethical business to avoid any more people falling victim.

Approximate cost: $5000

After comparing the experience between us 4 friends it is obvious that they have unqualified staff all using the same sales scripts.

We were told right now they are doing extra promotions by calling and inviting people for free treatments, but judging from the reviews on this site it seems like this is a year round sales method.

This is a product demonstration - not a facial treatment. They highlight your wrinkles, pores, redness, skin tone - all 4 of us were told we had the exact same skin probems and if we wouldn't start using their "professional products" it would just get worse.

Then they apply products on half of your face whilst talking talking talking about how beneficiary they are. They then highlight your changes in the mirror, comparing to the untreated half - of course the two sides will look different even if you only use just coconut oil on half the face!

They first show you the "original prices" of 5 500 something, then changing it to the "special offer only for today" of 3 500 with a deposit of 800, continuing with the other half suddenly remembering the single mom they had the other day that wasn't able to pay the deposit whereas the "beautician" had a word with the manager that lowered it for her, so she will ask you if you want her to try the same for you, she will ask you to cross your fingers for her, run out and come back with a hand written post-it note offering a deposit of 340.

It is striking how the 4 of us went on different days but this "single mom" they suddenly remember was always there the day before, all of us were asked to cross our fingers and all of us were offered to leave a 340 deposit.

We noticed the surveillance cameras so it is obvious that the treatments are monitored and everytime they run out to "change the water" they are coached in what to say.

It is also sad that these young and sweet but obviously unqualified girls work on provision, only being able to make money by clients leaving phone numbers for them to call - which is why they do everything they can to urge you to leave as many phone numbers as possible. They are so desperate mine actually told me that leaving phone numbers to of all my friends is the only way for her to actually make any money, the more numbers one leaves they more she is paid, and she needed at least 18 phone numbers (!).

This is really suspicious sales methods. They only offer voluminous membership packages. Yes the price is probably reasonable for what's included for the year of membership, but why can't you only buy single treatments or one day cream - if that's what you want as a customer?

I heard the customer is always right but they must have missed out on this one since they don't respect you when you decline their offers but keep going about the necessity of using their products, the entire set of them and how good it would do you currently horrible skin.

In all honesty, yes - probably a really good product. For what's included in the membership packages - yes, the prices are reasonable. But the sales methods used along with the only option being signing up for these long-term, extensive memberships just make you think of a really dubious cult.

Approximate cost: $5500

My experience with DeAura was great. I was recommended by my friend for a free facial treatment .
They started by giving me a complementary computer diagnostic. It was really interesting to see what is going on inside my skin. Then I got my facial treatment and the result was amazing.
I became a member because the result was amazing the product are natural, which is really important for me.
Very good, very professional. Highly recommended.

Approximate cost: $300

Went to my complimentary facial treatment late last year. I did not have much concerns about my face but I did develop hair loss after my pregnancy so I asked about their hair products and services and the quality of ingredients surprised me so I took up the hair gold membership I went to my 3rd hair computer diagnostic last night and I am very impressed with the comparison I must admit my hair started to grow back in areas were it was most bold. I love it so much so I upgraded to platinum yesterday and with platinum I got offered a few complimentary treatments :D now I'm a member for hair and face because I thought it would be better to prevent then cure in the future cause the technology is quite amazing and the skin specialist is looking after me a lot after my pregnancy with my first baby.

Like most received a call advising I'd won a free 90min facial; when I enquired how I was informed a friend had nominated me. I then enquired who this friend was and informed they had done it anonymously when they had a facial their which made me very dubious it was a scam. The spa clinic is very nice and the staff are friendly. However it became very apparent quite quickly that this was a high pressure 90min sell to lock you into purchase their memberships and packages. The skin analysis was visual not done on a high tech machine as I have had done before. The facial itself took maximum 15-20mins whilst being constantly being informed what their products could do for my skin and of the packages available. They actual do the facial of 1/2 of your face so as to show you the results. In all honestly my face would feel different if I put any moisturiser etc on one 1/2 of my face then felt it. The 2nd half of the face you assist using their handheld machine as that is included in these packages worth in excess of $5,000.00. Would I recommend going in if called for a free facial. The answer is no it was a total waste of 90mins. The whole treatment and pitch could be completed in less than 1/2hr. It's the make you feel good spin and sell pitch which takes an hr. What do I think of the products and do I think they work? They felt ok but you can't gauge the affects after 1 treatment.

When i got a call about the promotion i was dubious but when i arrived i was surprised at how glamorous and pretty it is even the receptionnist offered me an iced tea and a cookie! The treatment was luxurious and i signed up for a year of care AND unlike other clinics offering gold products the staff helped me sign up for a payment agreement!
Affordable, cheerful pampering. Will go for microderm treatment next month!

Wow!! Beautiful staff!! Great service! My skin feels amazing. My husband gave me a voucher for my birthday. I go to alot of spas in sydney and around the world and I adored this place! My only problem is the decor! Its a bit cold and clinical. Will definitely be going back.

Just like the others I was nominated by my friend for a 24 kt facial rejuvenation. I was booked in with a beautician who came from Europe to help with their promotion. She was an experienced one, as I could tell by the way she did the procedure. Overall was a satisfactory experience was quiet happy, the skin care range is really good and the result was quiet astonishing I could see the difference in my skin. It was worth visiting, after all I didn't loose anything.

Well this is my first time ever write a review about a business.
Let me first start by saying the I got a call saying I had been nominated for a FREE facial.
That was far from the truth. I was taken into a room and shown a couple of various products that they sell. The therapist began putting various creams on me. The therapist did not stop talking and throughout the so called facial the lights were on.
The therapist only did half my face to show me how good the product was. When I advised there was no difference in my skin she claimed its the first time I did this treatment.
She kept trying to show me prices about the facial and when I claimed its free she was puzzled.
Towards the end on the treatment I was told to use the machine on my face myself because she had to wash her hands. This happened twice during the so called facial.
After the treatment I was forced to nominate people and I was told it was anonymous. However 30 mins after the so called facial I received calls from the people I nominated 'anonymously' saying that they were told I had nominated them.
Overall, don't waste your time it's not a facial just people trying to sell
Their products. It's a shame that I wasted a day and I feel into the trap of false advertising.

I went for a free facial last week and had a luck to get a computer diagnostics on the same day
I decided to go for a treatment package and had my micro today
Highly professional staff,worth of spending money
So far the cheapest option i found in sydney as im beautyholic and always try to look after myself regularly
Highly recommend

I went for my 90 minute complimentary facial last night. The lady on reception was lovely and the girl that did my treatment was pleasant too BUT.... do not be fooled, this is no 90 minute complimentary facial, this is full on hard sell. She did one half of my face with the smallest amount of product watered down and asked me to compare it to the other side of my face, no comparison, my face looked exactly the same, but I made out I could see a slight difference! Then came the full on hard sell, trying to make me sign up for the cheapest package which was over $3,000 with a deposit of $800 and fortnightly payments of $71 (the most expensive package was over $10K, who has that spare money?!!)...crazy money for rubbish products! I refused and said I would not be signing up for anything but the girl was relentless!! Asking if I could perhaps cut out some of my weekly spending, lunches, coffees etc so that I could afford the repayments, asking how often I go out during the week and perhaps cut back on that?! Then when I firmly said no, she tried to say she would help pay towards the deposit as a special service the salon gave. It was really intense and uncomfortable and I just wanted to leave, even with half of my face done! Eventually she did the other half of my face, STILL going on and on about how good the products are and what a good deal etc. Once the "facial" was finished I had to give some friends names to recommend, I said I would give 5 names but was forced to give 20 names at least, she ended up with 16 from me. She told me to just scroll through my phone contacts and go from A to Z! Eventually I left 2 hours and 20 minutes later, thoroughly annoyed and far from relaxed, an utter waste of time unless you are really in the market for new face products and have a lot of spare money to spend on them. OVERALL..... DON'T BOTHER!

Approximate cost: $0

I just got back from having what i thought would be a free facial...I now wish i had never said yes to it when i was approached on the street...Although the offices were very well presented and the lady that did my facial was pleasent I didnt enjoy it...I felt pressured into signing up to the program even though i stated several times i couldnt afford it...I was lying on the bed only to have half of my face completed...once it was complete i was initially given a piece of paper with different packages the cheapest being over $5000 which i simply couldnt afford...then another piece of paper was produced with different values on it because apparently she had forgotten that it was my first time so i received a discount...I again stated I couldnt afford it as I was getting married in less than 3months and didnt have the spare cash....she proceeded to use my upcoming wedding as amunition to me needing to purchase the plan as it would make me look beautiful for my wedding.. I said again that i couldnt afford it...so she went away and came back with her supervisor who said she could do a special price just for me and that it was an amazing offer and i needed to take it up...I felt so uncomfortable as i really couldnt afford it but they just didnt seem to want to take no for an answer...eventually i gave in as i had been there over 2 hours and needed to get home...I was quickly rushed away to begin the paperwork...I was asked to pay for the $340 dollar deposit which was part of my special deal and then proceeded to fill out paperwork for the fortnightly payments...I was asked how many hours a week i worked and replied that i had recently resigned and wasnt working regularly...I was asked to give an idea of how many hours i worked to which i replied probably not even 20 hours...The finance manager then said he needed to put 30hours down or else it wouldnt go through i thought this was a little odd but he assured me it was fine...he then asked me for my company i worked for which i stated i didnt have one at the moment he asked for my previous company i replied and he typed it into the paperwork, I explained i didnt work there anymore to which he replied it doesnt matter we arent going to call them...Once my payment was processed and the direct debit set up i was then allowed back into the room for my treatment to be finished...Once i was finally finished i was then taken into the room again to sign more paperwork....The whole time i was lying on the bed thinking how am i going to get out of this...when it came to the final paperwork stage i was asked to read it and sign...I was trying to find the cancellation clause so that i could cancel it straight away once i had left but felt so uncomfortable with both the fiance manager and the consultant looking at me that i quickly signed the paperwork....I am now stuck with a product i dont want as it is just way out of my price range with no way of getting out of it....It was not the relaxing time i had anticipated instead an extremely uncomfortable experience where i felt pressured into buying something i just simply couldnt afford...I know i am a grown woman but they make it extremely difficult to say no...I would not recommend this to anyone...I left the offices feeling sick to my stomach at what i had signed up for and felt more stressed out than i did before going in there....Please stay strong and do not sign up to anything if you honestly cant afford it no matter how hard they try to convince you otherwise...I ended up being there for over 2 and a half hours when it was meant to only take 90mins...Really unimpressed...

Went to my free treatment reception lady greeted me nice and my beautician was lovely, bubbly and full of life laughing i had a great 2 hour with her she really cared for my skin she lifted my wrinkles she give me some very good useful advice for my skin i never used to do much now i understand what i do is bad for my skin she explained to me the different layers she educated me about skin i was consider botox now not anymore now i stick to piptides natural way i am now a very happy gold member am very excited she really lovely give me free hair treatment too am looking forward to it maybe if i like it i buy hair to we see

I was phoned with the "hook" a friend had nominated and paid for me to have a free facial as a Mother's Day promotion. I tried to enquire who it was and was told " it was someone in the salon earlier in the day and they couldn't tell me as the person didn't want to be identified". I didn't go to the apt as I was suspicious . I was called up again and decided to go to see for myself. I sat down and a woman came and sat next to me ( looked like a client) . She began to chat and said she had referred 20 if her friends and how she had signed up to x deal with $x amount paid fortnightly. She then showed me the deal and the payment plan. She said to me this us your first time here. I said you seem to know a lot about me, how do you know? She didn't respond. She then asked my name. I believe she is a "plant". Out if the 1 hour 45 min I spent there -15 mins was devoted to a " facial" and the rest of the time was a "sell" I wasn't convinced about the so called amazing results and so gad a consult with a cosmetologist. When I enquired what that was I was told like a dermatologist only they deal more with cosmetics. The "cosmetologist" was approx 25 years old, not old enough to have any specialised medical training. This title is incorrect and qualifications are questionable. It's a money making scheme that has the feel of a "scam". If they offered people their products legitimately without unethical tactics that would give people confidence to buy their product. Their claims are not backed by any provided clinical trials or research. If their product is so good why use such unethical tactics to get people in their salon with the offer of a free facial from a friend. Be honest with consumers and your business and products will speak for themselves. No hard sell will be necessary. The prices are high with reductions offered as the time progressed. It's not a reputable operation. Save yourself 2 hours - the "free" facial is not worth the "hard sell" that accompanies it.

I was in there two weeks ago, got a 24 karat gold facial which was recommended by my bestfriend.
Honestly, i dont know what all the negative comments are about! It was FREE! and fantastic! Learnt heaps about my skin as well. They are expensive, but the products are honestly worth it. I didnt end up purchasing anything and i wasnt pressured into anything.I will though after my holiday :) . Good job Deaura