Our hose reel would not lock the hose when wound out. I handed the reel in at the post office on Monday morning and received the repaired hose reel back the following Friday. All it cost was $25 each way shipping. $50 total is much better than buying a replacement unit. This is great service - well done Delrico.

Ordered 14m Delrico reel on Teusday, arrived on Thursday. The service is superb. The girl I ordered it from was pleasant & helpful, a rareity these days. The reel appears to be of excellent quality. I will certainly be getting a 28m reel later in the year & recommending Delrico reels to friends & family.
Droughty7

Ive come back to buy another Delrico as I have been very happy with mine for over 10 years.
Went to Bunnings to have a look but unsure so I came back to the one I know is best.

This is an exceellent product & good money for value ordered on 18th and delivered on the 26th to my front door in Perth
and brass fitings not plastic.

Approximate cost: $165

Ordered two of the 28m auto hose reels as a bundle deal. Fast and free delivery and the products seem to be great quality. Would definitely recommend these over other brands available from the Australian hardware chain stores.

Approximate cost: $320

Brought two reels. Ordered on Wednesday, delivered on Friday to country NSW. Good quality easy to install and operate as advertised.

Approximate cost: $320

Great value, good quality product. The quality sells itself. Couldn't be happier Delrico 28m hose reel.

After much research I bought one of these for my elderly parents (both in their 80's) with the hope and expectation the tension and rewind would not be too strong for them.
Very pleased they are able to use it comfortably.
A high quality product, and well thought out solid wall mount.
So i bought a 2nd one a week later for another family member. Just as impressed.
Thankyou

Bought two reels to replace crappy Bunnings ones that died after 12 months use, very impressed by quality of reel and fittings and super quick delivery.

Approximate cost: $320

I can only comment from my brief experience as I only just bought my 1st 30 meter hose.
Quality - when compared to other hose reels at first glance, feel and use seems high quality construction and Delrico are not shy to tell you exactly whats inside.
Service - Everything without a hitch and great web site. Makes choosing what you need very easy.
Value - Comparable price to everything else but still a bit up there. Not that I am complaining just would not say it's a bargain but I personally am happy with quality over price.
I have already started recommending.