DO NOT USE - this company is the worst company I have ever dealt with. The would not provide an invoice. When it finally came through they had charged me more than the invoice, charged for services I did not use. Would not refund and had to get ACCC involved. The owner does not care about customers.

I experienced several issues and a final bill that was more than 2x my original quote.

Movers were:
- over an hour late with no notification and no timeframe able to be provided on arrival;
- very slow to complete the move itself, they double handled everything, unloading at a mid way point in the building and then re-loaded to take to ground; and
- i assisted with a large percentage of the smaller items being moved.

Because of this I was late to my new building's moving timeframe which further compounded the time taken to get the items up to the apartment.

Overall, the move of a one bedroom apartment to a building ~3 streets away took over 5 hours.

The company did not accept my complaints as valid and have not agreed to my request for a partial refund to return the service to a market comparable price.

At this point I am left feeling like I have been taken advantage of and that the movers purposefully moved slow to increase the time/price.

Approximate cost: $600

They do not send professional movers, they are slow and took breaks at the top of every hour. They never bothered to give me a receipt on the day and took 2 weeks to get it. They have a lot of hidden charges they don't like to tell you until they are already their and you have no choice. they overcharged me and took 3 weeks to get that money back, had to threaten with better business bureau just to get the slightest action. Do yourself a favor and never use this company. They are expensive, horrible value for money.

I liked that the workers used the shrink wrap for all my furniture big or small.

The move consisted of 20 boxes and my two sofas and all kitchen electricals. The move needed their 5 ton truck and the workers Completed the work in less than three hours.

The job was good and don't with no issues.

Diana removals did the job late morning last weekend. The movers called an hour ahead and asked for me to ensure there is parking as that is the responsibility of the customer to manage. I appreciate the asked as there wasn't a space outside and we somehow found a place 20 m from the door. The guys used the space and worked without any issues with the distance seen .

The boxes were loaded into my storage at national by these guys.

The truck came on time and the workers got the job started without any delay. The move completed when they dropped the last item. There is surcharge on card payments though which is within the expected range.

The work involved getting a double door fridge up a flight of stairs that I was concerned about. The team were able to do it without any issues.