I used to love going to DS for years but lately it seems to be a little store trying to be like the big guys! Service has gone downhill, things are getting rarer and rarer to find. Gone are the days of that hard to find piece of electronics being at your local DS store. Tried to find a simple adapter which they had on their online store, no luck. No help from the staff to find an alternative either.

Went into store to purchase a Computer. Staff members were extremely helpful. They provided me with everything that I needed. The store has recently been upgraded and looks fantastic. Before it was upgraded it was not a store that I would usually visit. I was very impressed with both the staff's knowledge of the products, customer service and extended after sales services offered.

was waiting to be served the other day (with my daughter who is in a wheelchair) along with four other people & the sales assistant (the one with an american accent) said I'll serve that lady next (yes she was the last to arrive int the line) because she has a purchase ready to be processed. My daughter had an item on her lap ready to purchase as well. The woman completed her purchase in what seemed like an eternity then the assistant saud he would serve my daughter next. She advised the elderly gentleman next to her was next & insisted he be served. The gentleman only took a few seconds of time & was on his way with the information. The sales assistant asked another person if he could help them (good it was actually his turn) Lastly my daughter was served. there are 2 complaints, firstly the lack of staff (only one sales assistant on the shop floor) & secondly his attitude & manner stank.