DODO Internet

Having spent premium money towards a top plan I expected there to be a just value to the service provided.

Given the benefit of the doubt of the already pre-existing low bar of IPS's, end all butt joke of internet providers.

They have done nothing to change this perception.

Started in January, moved to a new residence, upgraded FTTP, lifes great.

They had a bizzarre issue that was not a NBN technical issues, but more connection to the household.
Whether it was a setup they couldn't understand or even throttling is their main tool is profit.
Our internet shouldve been hitting well over 250mbps +, but instead got stuck onto 90mbps for almost a whole month before i had the time to try and figure out what happened.

After spending at least 10 hours of my own time figuring how to setup a network, I became defeated to realising that it was an issue only they could fix on their end.

Good Luck if you decide to jump with dodo, unless you don't care itll drop out here and again.

i just had the most unpleasant experience with dodo, do not go near them. I recenty decided to switch internet providers to dodo (big mistake) There ended up being a problem with the internet not connecting, i did all the troubleshooting over the phone with their tech support, i was using my own byo modem which i have used with several providers. I tried to explain to the tech that it could be the mac address thats the problem, as i once had a similar issue with a previous provider and it ended up being a mac address mismatch with the nbn, the tech support person dismissed this and said its a problem with my modem (which it wasnt)... she then offered to sell me one of their modems for $88, i declined and cancelled the service. I went and signed up with another provider and had similar issues connecting, but they actually listened to my advice about the mac address and resolved it and got me connected. I then contacted dodo to ask for my first months service fee that they had already charged, but they are still claiming it was my modem that was the issue (even though i explained the above story) and they flat out refused to refund it and said its company policy not to refund if theres an issue with a BYO modem. After explaining several times that it wasnt the modem that was the issue, it was their tech support agent that didnt follow up the mac address issue.. i am now forced to do a chargeback on my credit card through my bank to recover the funds, also what they have done here is a breach of australian consumer law.

I do NOT recommend Dodo Internet.
Impressed at the thought of saving money from my pension by having ISP, electricity and gas from one source, and looking forward to learning how much I'd save, I signed up. The email I received back told me nothing whatsoever about the joint billing and in fact led me to believe that it was going to be quite a lot of work ensuring I got the discounts. Within ten minutes of their email I had written back withdrawing my application for all three services.
It took daily emails from me to extract from them confirmation of my gas and power accounts. Their Internet section has not only NOT acknowledged that I have withdrawn, but have told me I will be billed $75 a month and how happy they are I'm a customer.
I did point out that it's not possible for me to be such as my modem is not from Dodo and I am not electronically connected with them; but that drew zero response.
Not only has their Internet section not refunded my $60 but I'm pretty sure they mean to start charging my card in a few weeks' time. They are impossible to deal with.

We have our internet and electricity with this company and are impressed with the price and service. Well worth investigating their offers.

Dodo internet ASDL+ is hopeless as it falls out all the time & they cannot fix it. Customer service is bad as they keep calling me a liar when I say they have stopped my Dodo email accounts receiving emails. No chance of seeing the lost emails.

Terrible treatment of long time loyal customers. I've been a customer for 4 years, moved house twice taking dodo with me. I recently voiced my dislike of receiving a barring notice on the rare occasion i didn't have the monthly payment in and their reply was an email saying that if I decide to end the contract before the term ends. I am obligated to pay the termination fee. Making obvious how little we are valued as customers. If you don't care about customer service. Id recommend them because the internet NBN has been good. But if you care about customer service. Then you wont find it with them

Changed to Dodo because of good price. Worst mistake ever!! The internet is unusable for most of the day. What took 10 mins now takes at least an hour.

I called up DoDo for an internet connection when I moved into a new house and heard about 30 minutes of smarmy spiel of their rates. Admittedly, they are into sales, so I let it be.
They apparently cannot confirm the details on email or give me a cooling off period, so I told them I will call them back. The sales rep insisted he calls me back, as otherwise "the time he spent explaining the offer to me would be wasted" - great customer service!
Finally he calls me back, and by then I have read some other reviews of Dodo and how they have terrible their customer service is, and so i politely apologise and am in the middle of explaining when why I dont want to go ahead - when he hangs up on me. He hangs up.
Thats taking customer satisfaction to a whole new level!

They are cheap. When I initially signed for a home phone and internet package they were the cheapest that I could find. I do not use the home phone and only have it as I need a phone line for the internet. The internet service is quite slow compared to what friends and neighbors are getting and the few times it has dropped out their customer service team are rude and unhelpful and constantly trying to sell you new products. I dislike this company with a passion and as soon as I find a cheaper alternative I will gladly never deal with Dodo again

Approximate cost: $39.90

I have my phone and ADSL broadband provided by Dodo. Previously I also had WIFI device with Dodo. I am very happy with the plan and price that I have. Every so often I seem to need some technical help and I am impressed at the time and patience that the operators have. My lastest issue needed the modem to be disconnected for a few minutes and restarted. However, before we tried that, every setting was checked out. I am extremely pleased with the help received.

I bundle my homephone and internet with Dodo Australia. I have done so since the beginning of 2009. I've hear many negative stories about Dodo, but in my experience, I have never had an issue. I've called their customer service only to change my payment details and I've called their technical support once to ask for some email server information. I've never once had an issue or experienced anything other than a good service and the polite and professional Philippine call centre have been nothing but courteous.
I have had technical issues in the past, but I always found that it was something on my side which I had perhaps played with and changed.
I've used TPG and my sister in-law currently uses TPG. She claims that she frequently has problems.

customer service was deceptive from day one and dragged me into the contract even before I could ask them about change-of-mind policies, in case I find a different provider who could hook me up in less than their required two week wait. It took them two whole days to set up the phone/adsl line, requiring that I take leave to be home, but in the end they did not come within their stated window (the whole morning from 8-12!). When I called to ask, they said that they would only know in 48 hours what the status of the installation was. I understand their need to subcontract to reduce cost, but there's definitely a communication breakdown at their end. In the end, it took 2 weeks and 2 days for the internet to be connected, with speeds that are pretty abysmal.

Had applied for an item to be delivered and was inquiring about product arrival date & time.Pity they tell you delivery 7 days real time 15 days

Approximate cost: $0

I have $1 a month dial up internet and it is fab! only $1.00 a month.. $12.00 per year.
Can't go wrong with that :)

Approximate cost: $12.00

very disappointed with dodo, they locked us into worse contracts, provided us with internet that always cut out and their customer service was shocking. We were relieved to switch when our contract finally ran out

Dodo, Dodo, Internet that dies. I have a wireless USB, which works fine in the morning, but don't try using it at night, their servers are so congested that i get no signal and my Internet constantly drops out. Customer service on the phone is very confusing, and they're always calling me up to ask about my mobile phone plan, even after i tell them, i have a mobile, i don't need a new dodo service. One guy actually asked me "do you have a mobile service at the moment" To which i replied, "well yes, you're calling a mobile number aren't you?" (as i don't have a landline)

would never recommend anyone to use any internet through dodo. it is so bad keeps dropping out all the time - i just typed a whole bunch telling the issues ive had in the last month and then when i went to submit my review it dropped out and i have to type everything again.. angry with them. in the last month ive had to get a replacement sim for my usb wireless internet cause it just stopped working. and now i get drop outs all the time. im prepaid and to get only 3GB data costs me $40 or only 1GB for $20. its such a rip off!! i cant even download anything because the internet cuts out and cancels the download, but still uses my prepaid data.

Approximate cost: $40 for 3GB

Despite the fact I am from a different ethnic background I still think that Dodo needs people who can speak English properly or at least are understandable. It is frustrating trying to communicate to someone you cant understand and and on top of that each rep tells u something different.

I have encountered numerous problems with them.

Dodo were actually quite surprising at how fast they set up my account, i was also impressed with the packages that they offer as many companies are charging double the price for half as much internet download (200g)

Approximate cost: $59.95

"I will never use them again. They are rude on the phone and that is if you get through to them. They do not care about customer service and presume that u are wrong and they are right. Not good at all.

Approximate cost: $20

long time on hold on phone otherwise at least answered by australia

fairly helpful but initial phone menu takes alot of negotiating to get through and then to right department

Approximate cost: $80.00

installed adsl and voip tech support helped me all the way with the set up very precise and understanding they were very patient with me and knew exactly what they were doing with their products

I had dial up internet with Dodo for one year, towards the end of the year I needed to notify them to cancel my internet so they wouldn't charge me for the next year. This was almost impossible, requiring me to email them approximately 10 times and get no response, and call about 5 times. Despite this they still charged me for the next year - the process to get this money back was difficult, with one of their customer service operators being so rude that I ended up needing to take up the case with the ombudsman in order to get it resolved.

Approximate cost: $110

ITS THEIR WAY OR TOUGH LUCK FOR YOU THE CONSUMER - keep all correspondence and dates times and people you speak at all times, better still record your call, they are useless and lie, I did and I am glad. Final result, they sent me a debt collecting letter guess how much they demand from me $0.00, within 14days, just how does someone pay this amount, and am I clear from the debt collector, who knows ask DODO, they are stupid and harass people, and they should have to pay for this harassing, this just confirm to me they are useless, and I standby people not to use them, they harass and they can't understand english, they don't use Australians for call centre for trying to solve issues.

Approximate cost: $1400 plus harassment

they havre been absolutely appalling from day one. took 2 months to get a connection then hasnt worked most days for the 2 months since then. rude on the phone, american call centre predominantly. save money time and effort and go elsewhere!

Approximate cost: $too much

DODO are terrible. They have been calling and harrassing us for months, looking for someone who isn't at our home. We continully tell them not to call and that no one by that name doesn't live here but they still call. Sometimes it's a couple of times a day and at 6pm! We have told them to take us off there contact list to no evail! :(

DODO has me fuming to the absolute MAX...

I would not ordinarily re-rate a business, but DODO has infuriated me by ringing the other day - months after I asked that my details be removed off their database. I was absolutely incensed when the woman hung up on me after hearing me complain about her intrusion!!!

I rang DODO back (hoping to get an onshore customer service person) and surprise, surprise the Manila call centre answered. I explained the situation...and demanded (yet again) that they REMOVE my name and phone number off their database and explained that DODO would invite a complaint if it ever rang me again. The woman apologised profusely and confirmed that my details will be removed...but I guess that's yet to be seen!

The last time they rang was lunch time on Christmas Day of all times. I objected to that intrusion and asked them if they knew what day it was...when I said it Xmas their ever so rude response was to laugh....

About mid last year Dodo kept changing their dial-in number which caused enormous probs for my poor PC. Apart from that it was a spate of very rude phone calls from Dodo's off-shore call centre staff that pushed me to dump that ISP early this year. Now I'm happy elsewhere with (a) cable internet, and (b) pleasant call centre staff!!

They may have good value for products, however their customer service is atrocious. You could be waiting on the phone for hours before you get to speak to anyone who then hangs-up on you while transferring your call elsewhere. They would definitely do better with proper customer service training.

i had been with dodo for over 2 years.. i had tried to cancel them numerous times, at least once a month but they kept deducting money from my credit card..
they refused to cancel me even though i was not under contract!
eventually i had to change my credit card