3 reviews about Dr.PC Computer Services

verified email - 27 Aug 2012

My Toshiba Laptop was getting slower and slower. It was freezing up or just shutting down, doing all sorts of weird things. I was thinking that because it is 5 years old it looks like i'll have to lash out for a new one as these problems were just old age. I have similar symptoms sometimes.
I had seen the DrPC ads in the Angeles City RSL newsletter so i thought i'd take up their 20% off promo and gave him a call. It was the best decision i've made for a long time. It was simple for Gerald to get into my computer and remotely repair it. It was so clogged up with junk and unwanted programs that it took 3 hours to clean out. He also got rid of programs that i'd bought to speed up, clean up etc etc which none of them worked. He also made adjustments to settings in my email and generally got everything working great. He told me that there is nothing wrong with my laptop or the operating system and there is now plenty of storage. It is now working as fast and smooth as it ever did. All this for just $40. I told a friend in Brisbane and he said he has just had the same problems fixed in his computer and it cost him $450.
The follow up emails have been great and I have and will continue to recommend DrPC to all of my family and friends.

Graham Crispin
Perth WA

verified email - 04 Jul 2012

Thanks Dr.PC!!!!! I'd recommend Dr.PC to everybody that has any issues with their computer. All you do is call him up, download Dr.PC and he fixes your problem there and then. It's that easy and so cheap. NO taking your computer or printer to a shop and waiting for weeks to get it back, Dr.PC fixes it while you're talking with him and you get to watch and understand what's going on at the same time. It's a brilliant idea. I had a problem with my printer for 2 months, when I couldn't take the frustration anymore, I called Dr.PC and my problem was fixed there and then. Now I'm a happy office worker. Dr.PC is patient, friendly and ever so helpful, I can't speak highly enough of him. He is definitely at the top of my phone contacts list. Thanks Dr.Pc again and I look forward to working with you in the fight against my computer problems.

Approximate cost: $50 flat rate

verified email - 27 Jun 2012

I have used Dr PC services now four times for different reasons. I had Gerald come in remotely and sorted out my email issues. When my computer was hacked into, Gerald came on board and sorted those things out and advised me on making a better password system. Lastly I had a problem with my router. My ISP tried all sorts of things to get it going to no avail. They suggested I ring D-Link and get them to do something. I was considering buying another router when I got onto Gerald. He managed to reset the router and saved me the expense of buying a newer one. I used to take my computers to a store for repairs, but with Dr PC, no need to leave home, Gerald comes to me. I live in QLD Australia now.
when I first started using Gerald's service. It is a breeze getting Gerald on the job.

Every thing is explained as he goes you can freely ask any questions, easy to deal with and very pleasant over the phone.

When I first started i was a bit reluctant to try, but after he explained how his service works, i feel why not give it a go, he instructed me to go to his website and download his Quick Support software which enabled him to connect remotely, an he assured me that this program generates a RANDOM password every time you run the program, this way no one can get in with out knowing the password, and once a session is terminated they can no longer connect using the old password.

Also another great service is that Dr.PC does NOT ask all your personal information about your self for making payments online, all they ask is your name and valid email address which they use to send you an invoice for the service that was provided, which I thought was a great idea, I myself hate giving out all my personal information and credit card numbers online, but Dr.PC does not ask for any of that.

Call, Fix, Then Pay - What a Service (Haven't seen anything like it) Unlike my experience with other firms that they ask for all my personal and credit card details before anything even gets started.

And above it all the price was very reasonable at $50 a session, and even better if you are a first time customer you get a great discount of 50% OFF the flat rate fee. WHAT A SAVING.

I will now use Dr.PC for solving all my computer problems and i recommend Dr.PC to those who do need help fixing their computers.

Approximate cost: $50

larrys2 04 Jul 2012

I have used Dr PC on a few occasions. I was overseas and I had an email problem. I got onto Dr PC via SKYPE, he got me to download his Dr PC program, this generated a customer number and a password, I handed these to Dr PC and next minute he was inside my laptop sorting out my problems. While he was on the job I had him sort out another couple of annoying minor problems that I had been putting up with. Some hacker managed to get into my email system and caused havoc. I called Dr PC, in he came, rescued my address book before the system was closed down by my ISP, set up a new account for me and installed an almost foolproof password system. Everything was going good when I came back to Australlia then found out I had a major problem with my modem/router. My ISP gave up trying to get it going again and suggested I contact DLINK or get a replacement. DLINK wanted $40 up front and no guarantee I was cured. I got onto Dr PC, we went through his customer and password system and he proved that there was nothing wrong with my modem/router. The modem was working, the router was not. I watched Dr PC at work going through the settings until he announced that the router was again working. The good part of all this is, I not longer have to take my laptop to a repair shop and leave it there for them to fix. All the repairs are done at my computer desk. Dr PC talks as he works showing you what he is doing. I can't speak highly enough of him and his work. I have found him to be completely honest and very competent.

Larry Smith

Hervey Bay QLD

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