The service on hire was great, unfortunetely its let down with the return of deposite, after 4 weeks countless phone calls with them giving me the run around and emails un answered I finally had some friends confront them in the shop WOW recieved my first email from them aledging I have some type of infringement. Unfortunetelly they couldnt back this up with any evedance and told me "I had to prove I didnt."
I still havnt recieved my deposite back and would like to let everybody know that the 7 to 10 working days to refund is not true.
I cant believe a company with such a great product and facade can be so slimy and dishonest!
And it looks like im not the only one to discover these [Redacted inflammatory comment]
Awesome staff, and awesome cars. I had a chance to take the V10 Audi R8 out for a spin and had an absolute blast. I couldn't recommend this enough, it's a must do!
The name dream drive should be rename to nightmare rental.
Rented a mid range luxury convertible in May 2016 and was told that a security bond is required but being foreigners we did not have enough cash to pay for the bond which was quoted at A$10,000. However the sales team decided to cut a deal and instead we just need to deposit A$5,000 (note payment on the bond via credit card charges extra ~6%). On signing the rental agreement, we were told briefly that as long as the car has no damages the security bond will be reimbursed but here is the "fine print" they will only release after checking the car has no damages + all fines are paid (this is the reason you have to wait for a long long time for the refund). The Civic Authorities need to send an infringement notice to them before forwarding it to you but here's another catch, if you don't follow up they may delay sending this and hence an even longer delay for the refund. (all these were not explained thoroughly before signing the rental agreement, why, cos if you know you wouldn't have rented it as there is too much trouble!)
In summary, the sales and customer service team is not pro active to provide you any updates on the bond and if you don't check or call them persistently you can have a much longer wait before you get any updates on your refund (somewhat feels we were decieved and they were acting on our misinformation about Australian law etc). According to other customer who went through the same plight, some waited as long as 3-6 months and I was lucky just slightly over 2 months before they finally refunded. On many occasions their "so called customer service" tries to delay the refund using many excuses and if you threatened to make a complain to civic authorities they reacted with forwarding you to their "legal advisors" and run a risk of not getting your $$ back.
In summary, we are disappointed and felt deceived. Pls read further on this news link http://www.abc.net.au/news/2015-06-14/banks-chase-luxury-car-hire-company-for-2.5-million/6542476 (not sure how much truth in this but really fishy and dodgy business they are running)
Every time I come to Melb for business I hire one of their vehicles. They are very professional and always look after me - highly recommend.
Hired the C63 out for the weekend after a mate at work told me about the place. Awesome car and beautifully kept. Perfect for a nice cruise along the great ocean road! My uncle from Norway loved his trip even more. Thought it was a bit pricey at first but totally worth every dollar
The staff their are amazingly friendly and bend over back to assist you. Made it all worth it to see my car and driver rock up extra early to do a photo shoot before the drive into the church for my wedding!
Great company, great cars, very friendly staff. Would highly recommend if your looking to hire an exotic car or just an all-purpose vehicle for a holiday. 10/10
Great service, communication, organization and most importantly great fun.
I would recommend this place to anyone looking for a dream drive.
loves it best place to be at and it's awesome meeting other members who works there keep up the good hard work guy's i'm ur biggest fan out there and i'll be attending every event of yours every year when you guy's arrange the next one out there looking forward to it very soon and awesome job guys well done for the great day out at ur place and woo love's it alot appreciate ur event on the day at kids charity event and it was fun fun i enjoyed and the bbq as well the foods was nice and delicious well cya soon from ur biggest support fan out there you guy's need to turn this event next into a bigger one :)
We rented our cars from dream drives and they were wonderful. Top quality cars with professional staff and drivers.
Approximate cost: $350
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