The name dream drive should be rename to nightmare rental.

Rented a mid range luxury convertible in May 2016 and was told that a security bond is required but being foreigners we did not have enough cash to pay for the bond which was quoted at A$10,000. However the sales team decided to cut a deal and instead we just need to deposit A$5,000 (note payment on the bond via credit card charges extra ~6%). On signing the rental agreement, we were told briefly that as long as the car has no damages the security bond will be reimbursed but here is the "fine print" they will only release after checking the car has no damages + all fines are paid (this is the reason you have to wait for a long long time for the refund). The Civic Authorities need to send an infringement notice to them before forwarding it to you but here's another catch, if you don't follow up they may delay sending this and hence an even longer delay for the refund. (all these were not explained thoroughly before signing the rental agreement, why, cos if you know you wouldn't have rented it as there is too much trouble!)

In summary, the sales and customer service team is not pro active to provide you any updates on the bond and if you don't check or call them persistently you can have a much longer wait before you get any updates on your refund (somewhat feels we were decieved and they were acting on our misinformation about Australian law etc). According to other customer who went through the same plight, some waited as long as 3-6 months and I was lucky just slightly over 2 months before they finally refunded. On many occasions their "so called customer service" tries to delay the refund using many excuses and if you threatened to make a complain to civic authorities they reacted with forwarding you to their "legal advisors" and run a risk of not getting your $$ back.

In summary, we are disappointed and felt deceived. Pls read further on this news link http://www.abc.net.au/news/2015-06-14/banks-chase-luxury-car-hire-company-for-2.5-million/6542476 (not sure how much truth in this but really fishy and dodgy business they are running)