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17 reviews about Frankston Toyota
Campbell McNaughton's service team at this dealership is without fault. I have many years experience of taking my car there for regular service. Inbetween I drove long distances interstate and could always rely on my vehicle performing well. This service team is thorough, efficient, courteous, kind.
l like to say frankston toyota are still at it taking advantage of people l wonder how many more of you's are out there who have had the same out come and where to scared to do any thing about it , because of their approach.
l did a review with my experience last year with toyota frankston which was a bad experience. l never want to go through that again. l went to another car yard and almost bought a car but something was telling me not to sign. l found out later that the the same person who owns frankston toyota also owns volkswagen which has just opened l am now glad l didnot sign . l would like to say a big thank you to subaru for putting me on the right track l have not looked back since.
I mistakenly purchased a used car from this dealer. The salesman was extremely pushy and at times, arrogant, because I wasn't quick enough to make up my mind to purchase. The after sales service was very poor. I ultimately voided my used car warranty due to taken it to a mechanic that I trusted. Never would I consider going back to buy another car from here
Approximate cost: $10000
l also bought a secondhand car from them same thing happen, l was push to sigh on that day. at the time l stated l wanted to go home and think about it .when l got home l rang to cancel thinking l was safe went back the next day and was talked into buying another car l never learnt did l. l to will never go back there again.
your right there! i went through headoffice there response was were a franchise so they didnt care! so i got back to them went through the dealer principal all he said was pick up your car cause my sales men know what there doing and what was said the fact is the one that sold me the car isnt there anymore he left after 2 weeks of consumers going down there. me personally i don't think they care how they treat there customers but im glad women out there are aware how bad they are by reading our experiences with them ! i oughta put a sticker on my car that says thumbs down to frankston toyota(n) i hope iv turned a few people off going there now! i went through hell with them !
l went in to buy a brand new toyota yarris 2010 the manage sold me last years model instead but never stated this at the time. l found this out out three days later. l should of taken a male with me so that they did,not take advantage the fact that l was a women. l know this for a fact as l sent my husband down there to get a price on the same car but this years he got a cheaper price without even haggling the price down.
thanks for that i was down there the other day and got quoted a price so after seeing this I thought I'd send hubby down and sure enough he got a better price so glad you wrote in Karen as they've just lost buisness off me
Thank you for the heads up, i was looking to buy a 2010 model car but if that's what you get from there, im going looking elsewhere for a better deal
I hope that Toyota reads these reviews. I would love to hear what they have to say in response. I am a great believer in naming and shaming. Shame Toyota, shame. At the end of the day, I don't beleive that toyota will change their ways. They are out to make money - no matter what!!
Careful if you buy a second-hand car. What is promised at the point of sale is, in my experience, unlikely to be delivered. You will spend a few weeks chasing and being promised all is ok. Finally, the promise will be deined and the company will claim you received what you saw and nothing else was promised!!!
This rating is for their service department, I didn't buy my Toyota from them but have it serviced regularly there. They are easy to do business with, have an express service (done in one hour) and the car comes back nice and clean.
Approximate cost: $250
you one of the luckie one's
You were lucky. Don't trust their after-sales service!!!. Try buying a used car here and see what happens. Last year they were voted "dealer of the Year". I bet that this did not come from public (buyer's) votes. Toyota Frankston are the type of dealers that are typical of the stigma "Car salesmen - you cannot trust them"
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