I was not impressed.
I sent them an Email, via their website, asking for a quote on my laptop repair on 17th March 2014.

I received no response. I then called them and the guy I spoke to was not helpful and seemed to think I was calling from a Marketing company or trying to sell them something.

I told them I would send another Email ... outlining my inquiry. Still no response.

They evidently do not need any new business.

I then called another laptop repair and service business in Narellan who assisted me very quickly and efficiently and they are who I'll be dealing with again, and highly recommending in the future.