4 reviews about Genesis Fitness Club

verified email - 06 Apr 2022

I was a member for 3 months and I found that there wasn’t enough machines and most of them were broken, I canceled my membership 3 months into my 12 month contract and I was told there was a $150 cancellation fee and that was fine I was made aware of that when I signed up but the girl who canceled my membership told me I just had to pay the $150 and my membership would be inactive by the end of the week. The gym took almost $200 out of my account and proceeded to tell me I had to pay for the next month of my membership and then t was still active I’m really upset because I’ve joined another gym and wasn’t made aware of the payment or that I could use the gym for another month. The manager refused me a refund.

Approximate cost: $200

verified email - 13 Mar 2017

Signed up for a 12 month membership that wasn't the cheapest compared to other gyms in the local area. Gym equipment is clean, new and ample. Large open areas. One major difficulty I had with this gym - that has caused me to not attend as often and now, not to renew my membership - is that many of the fitness advisors push and nag you to sign up to personal training sessions. These are at an additional cost (which is fair enough - I don't expect the PT's to work for free) but when the annual gym fees are just under almost $1000, it is a bit much to expect further outlaying of funds. Rather than focusing on supporting and motivating clients to make better use of their time and technique with the equipment during gym sessions, the conversations always returned to when can we sign you up for PT sessions! Very frustrating and annoying.

verified email - 23 Aug 2012

Signed up for a year long contract with the intention of attending Pilates classes for my back. However, they ended up scrapping the pilates classes. The equipment there is all in good condition and they have a Ladies Only section. Sales staff can be a little pushy to get you to sign on and to sign up for a personal trainer.

verified email - 25 Jul 2010

Gym that opened in February with brand new equipment.
Lots of classes and a childcare centre next door.
Reception staff talk to you by name and the instructors are great.
There is a beauty therapist and remedial massage onsite too.

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