verified email -
21 Jun 2010
This letter was sent to the Management - even after a phone call to make sure they received the letter it remains unanswered - I wasn't even asking for anything just wanting to point out the problems we experienced.
To the Manager
I write this note to you so as to inform you of our dining experience last Saturday night.
I was requested by my sister-in-law to find a fitting restaurant to celebrate her 30th Wedding anniversary. After dining at Clover Cottage a while ago I was told If I loved it there I would indeed love the charm, warmth and homely feeling of your restaurant.
We viewed your website and the menu on it and decided this would indeed be a fitting establishment to celebrate such an important event. Mainly as she and her husband are European and the German feel was very inviting to her and there was something on the menu to suit all attending. We were very excited as we dont fine dine too often and looked forward to spoiling ourselves.
I booked a table for 11 for Saturday 15 May, requesting the views of the bay for around 6pm. On the day I received a call to confirm the number of guests and I called back to make sure we had a table with views, which I was assured of. I also mentioned the anniversary and asked if something special could be done. I was told yes that sparklers could be put on the desserts and if they didnt order any dessert they would bring something out anyway.
Upon arrival just after 6pm, 3-4 of us were waiting for the rest of the group who were already in the car park. Disappointment number one - we were seated at a back table where you really had to stretch to see the view. A waiter then informed me that there were many people booked in for the evening and could we order within 10 minutes so we didnt have to wait for our meals. We were the only ones in the restaurant at this time and the next group I believe didnt arrive until around 6:45pm. Disappointment number two The dining room was absolutely freezing, those of us with jackets kept them on. Only after we were eating our entrees did any heat filter through and then it became too hot then too cold and so on.
Before we were all seated we were being asked what we wanted to drink. Disappointment number three - Then once seated we were continuously rushed (3-4 times within 10 mins) to order our meals. It was frustrating and difficult for many of us to decide on our order as the menu was not what was displayed on your website and the website does not state that the menu could change. When some did ask about the food the waiter really didnt have great knowledge and left them more confused. We felt that the kitchen were in fact pushing for the orders and we were the only people in the entire restaurant. My experience in dining is that you are given time to look at the beverage list, then order drinks. Then are given time to look at the menu and there should be one menu each, then when you are ready you place your order without being constantly badgered.
We placed our orders. Disappointment number four The waiter spilled a beer down the back of my nephew soaked shirt a sincere apology was all that was given. I would have expected a complimentary entre at the least for him having to sit for the rest of the evening in a wet shirt. I must say all the waiting staff we encountered were pleasant but young and very inexperienced.
Disappointment number four Dessert was ordered. Apple fritters for myself, apple crumble for my brother-in-law (celebrating the anniversary) and apple crumble for another diner. I spoke to the waiter and requested the sparklers come out on my brother-in-laws apple crumble. No problems. It came out and was beautifully presented with a sauce in the shape of a heart and sparklers and other heart garnishing. Then another apple crumble presented the same way with hearts etc. no sparklers was presented to my sister-in-law along with fruit and ice-cream each we assumed it must be complimentary (as per my phone call to the restaurant earlier). I received my dessert and after about 10 mins realised the other diner didnt receive her dessert. We asked the waiter and then all realised her dessert was given to my sister-in-law. It was half eaten and our friend just couldnt be bothered after everything to wait for another.
The food ranged from good pretty good to very nice. For a beautifully set restaurant, I was surprised and very disappointed with our experience at your restaurant. We all left with nothing to rave about and the night actually came to an end. No one was in the mood to continue the celebration and I feel so disappointed for my sister-in-law and brother-in-law who paid for everything and left with nothing to speak of.
I cant say any of us will return again.
Approximate cost:
$26