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Garage door supplier in the Holden Hill, South AustraliaOpen
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2.6
(90)
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call18
roller door14
price11
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Lee-ann Koncewicz
25 reviews·10 photos
I called gliderol at Holden Hill South Australia to book in to have a battery back up install for my roller door, my garage door is the only access into the garage, the company that originally installed my roller door ( allstyle garage …More
Photo 1 in review by Lee-ann Koncewicz
1
Jeng Kong
8 reviews·4 photos
a month ago
one side of the tension wire poped out of the reel during opening. happened twice. 2nd time was almost 2 years in and out of warranty and needs to pay to get it fixed. really bad workmanship. The installer was unprofessional, did not come …More
Photo 1 in review by Jeng Kong
Joe De Tullio
4 reviews·8 photos
5 months ago
If I could give no stars I would. I recently had a panel lift door installed by Gliderol for our new build home at Port Willunga. The top panel had a dent in it and several of the other panels have stains on them. After months of emails …More
Photo 1 in review by Joe De Tullio
4
Gliderol Garage Doors Pty Ltd (owner)
4 months ago
Hi Joe,

Thank you for taking the time to provide your feedback and apologies for the issues you've experienced.

I have reached out to you directly via email to address this issue as swiftly as possible. If you could please come back to me at your earliest convenience it would be most appreciated.

I look forward to your email and to resolving this issue ASAP.

Thanks,

Sam - Gliderol Garage Doors Team
Taylor Westlake
3 reviews·3 photos
a month ago
Had to wait close to 6 months for our replacement door to arrive. No communication about the delay, had to chase up multiple times to get an update, were told on numerous occasions that they would return our call to which they didn't. …More
Lee-ann Koncewicz
25 reviews·10 photos
I called gliderol at Holden Hill South Australia to book in to have a battery back up install for my roller door, my garage door is the only access into the garage, the company that originally installed my roller door ( allstyle garage doors, pooraka) where supposed to include the battery back up but never did,so I had a date booked had to wait 2 weeks for the next available time which was 28th February, on the day of my appointment I was supposed to get a call from the installer to let me know what time he Waa coming I had requested a morning appointment because I had a 1215 appointment, I didn't get a phone call from anyone, I ended up calling gliderol and was told that the battery back up wasn't there the other parts where there but not the battery back up, so they re ordered the battery back up, I was also told there's another way I could go which was manual over ride which the woman told me was $157 battery back up is $500 including installation, I was then booked in for the following week today 5th of march, I didn't receive any confirmation text yesterday so I called gliderol Holden Hill and they confirmed my appointment and again told me the installer would call me on the day between 8,-9 am with the time, no one called me so at 10.30 I called gliderol Holden Hill to be told no one is available today to come out to install my either battery back up or the manual over ride,which is what I had decided to go with, the woman I spoke to Helen in the service department was very rude she continuously spoke over me when I was trying to talk she had previously told me the manual over ride was $157 but failed to tell me that didn't include installation and gst which would be a total cost of $360, she continued to speak over me wouldn't let me talk, I asked if I could have some discount for compensation due to what has happened now twice with them coming to install their products and she said "no" I then asked to speak to the manager was put on hold after 5 minutes Helen came back told me the manager was on another call and would call me back but at the time of writing this they haven't called me back, very bad customer service all together I don't recommend using gliderol I wish I had never got their roller door to begin with, bad customer service and unprofessional staff

Had a problem when I tried to recode transmitter door would not open or close. Spoke to a lady on the telephone who walked me through the procedure and it was fixed in 5 mins. Door working fine now no technician or fee required. Great service from the company. Door purchased 10 years ago no problems during that time.

In a new house with Gliderol door which stuck open. Rang Gliderol but office closed until 4th January. Message on their machine gave an after hours number to contact. rang the technician who told us in no uncertain terms that he had told Gliderol he was unavailable to do any after hours emergency because he was on holiday for a reason. Couldn't or wouldn't give us any other numbers to call-appalling service. Options as I see it:
1. Company ignored his holiday request and rostered him regardless-FAIL
2. Technician decided despite being rostered he wasn't working over Xmas period-FAIL
3. Company and technician could not care less and think this level of customer service is acceptable-FAIL
Next they will be bleating that it is unfair that so many Australian Manufacturing Businesses fail and want government support.

They supplied our garage door for our new house. To date, no problems and everything seems fine.

Approximate cost: $unknown

Fantastic! We had trouble with the automatic door on the house we bought and they were happy to come out and fix it that day. If they hadn't we would have been stuck!