The car has been with Mazda for a month now. We were told the car was fixed but it broke down on the way home! Was again towed to Mazda for the their ‘professionals’ to fix. Everyday we rang and were told they were diagnosing the problem and still nothing. Apparently the $6000 we spent fixed that particular problem and it is now something else and the car needs to be towed from their workshop (not a great look). I may not be a mechanic but I do know when I have been ripped off!

Approximate cost: $6000

If I could give them no stars I would

And Now They have prevented me from posting on their FB page, I can comment on other posts but cannot post myself Dealership doesn't live up to the Guarantees. The Small Claim Has been Lodged. Not Once but Twice they, guaranteed me that the vehicle required repairs. Patty - Service Foreman, " I wouldn't tell you a part needed replacing if I wasn't guaranteed it was needed" that was in relation to the Gearbox, when the Gearbox was replaced and it didn't fix the problem no one offered me my $$$ back it was simply more cost. The Technician then ,Skye, "We are100 % certain that this is the problem'.
Me "So if the instrument Cluster is replaced, my car will be on the road and running and that's guaranteed"
Skye " Yes, that's correct" parted with the fee, drove away, 45kms later the problem persists, Aspley's response.

AS IS OUR RIGHT to refuse service, we are choosing so and we no longer wish to engage with you or the vehicle.
IT IS NOT YOUR RIGHT TO REFUSE TO HONOUR GUARANTEES Australian Consumer Law, makes that very VERY CLEAR

Services must:

be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage
be fit for the purpose or give the results that you and the business had agreed to

THE RESULT AGREED TO WAS THAT THE VEHICLE WAS IN RUNNING ORDER, 45KMS LATER THE PROBLEM PERSISTS, THIS DOES NOT MEET THE AGREEMENT!!!!!!!!

And because I have left the reviews that tell the truth they have now blocked me from being able to comment on their page as Anticipated, NO DOUBT YOU WILL DO THE SAME, is this how you gain, such prestigious awards, by dumping what you failed to address?????

$6000 spent in Repairs on the basis of professional diagnosis and the problem persists, twice the value of the car, and I wouldn't have been upset about that IF THE VEHICLE WAS FIXED, fact is IT IS NOT. Guarantees that we proffered freely, refused to be honored.
Mazda's Prestigious MASTER DEALER AWARD, bwahaha, sell as many new cars as you like folks, when you cheat people through your service department and dump them like hot cakes with the level of unprofessionalism I have been treated, its a matter of time before those awards mean nothing.

Approximate cost: $6000

The service has been fantastic and they have very helpful and knowledgeable staff. When I first bought my car it was very friendly and personable to now, when I take my car back for a service, they are accommodating and flexible.

I bought a brand new Mazda 2 from Grand Prix in June last year. Love my car, was very happy with the salesperson. They really spruiked the service section to me, and I have tried it twice and cancelled it the last time and went elsewhere. The service section is obviously not made up of sales staff as they are not sure how to treat customers, particularly on the phone. I rang to book my car in for the 20K service and had quite a rude experience on the phone. As I sat there wondering should I go elsewhere, I had a marketing phone call to book my car into Mazda. I shared my experience with the marketer on the phone whose exact phrase was "well if you've already made up your mind to go elsewhere, there's nothing I can do". As I said to him, thank you for making up my mind as I hadn't decided to that point. Sorry, won't be back, got a similar service elsewhere, with a quote, etc upfront. Giving me free food and wifi in te waiting area won't bring me back, I want decent service.

I purchase a new car not so long ago. Customer service is very good. Shown everything ever needed to know about my new car. They have a great lounge area to keep kids amused with t.v and chocolates and drinks. All complementary. Very thorough service.

The service was exceptional. I have never known buying a car could be this trouble free. The salesman did everything for us and gave us a great trade in for the old car

We went in to buy a new car, knew what we wanted and how much we wanted to pay. The sales person was very attentive and very helpful. He did not hassle us or push us at all to upgrade or anything like that.