Very empathetic explanation of the whole process for novices to this industry. Flexible, patient approach and fantastic communication. Totally transparent costing. We are very grateful to Carly for making this difficult time easier.

We have used the services of Greenhaven Funerals previously and in this instance for the funeral of my wife, the contact, the organising and the service and trappings were excellently handled. We have known this family business for a while now and Greenhaven have a personal and familiar feel to the way arrangements are handled. My daughter and I felt that we were handing our loved into the care of people who knew her and would care for her as we would have ourselves. Being local people and a small business offers a familiarity that the larger centrally controlled funeral homes do not. Very Happy

We began with a need to find somewhere beautiful for a service in Melbourne around the Kew area, somewhere relaxed, open and special. Carly knew exactly what we needed and they offer unique locations. We made it all happen so quickly and easily and i knew it would be the memorial that my father in law and family wanted. I couldn’t believe the amount of compliments we had on the location (studley grounds - stunning), the celebrant Carly suggested, the catering (even drinks, which we all needed too!), the order of service, the views, the memorial table and photo tribute. Couldn’t recommend it more highly. And all for a similar or likely much lower price that the bigger places.

When my mum was suddenly diagnosed with end stage cancer, one of my needs as her daughter was to find a funeral director that I believed could and would care for my mums body with care and respect after she passed away. I was guided to Carly through a friend and upon meeting her I found Carly to be a compassionate woman who patiently took me through the process of caring for my mums body and was open to my questions about how involved I can be in this process. Fast forward 3 months and there I was again at Greenhaven, this time preparing my mums wicker coffin for her placement within her last resting space. Alongside me was my daughter and granddaughter which my mum would of loved. This was when I also met Jules who helped support the space and make it ready for myself and my girls to decorate my mums coffin inside and out. While there my daughter and I viewed my mum in the viewing room where Carly had done a wonderful job with placement and my mum looked so peaceful that it was very healing for us.
My mum did not want a funeral, her request was a direct cremation. Jules drove the hearse that day to the Springvale Botanical Gardens and before heading to the crematorium family met Jules and we were able to follow the hearse while in quiet contemplation through the Cemetery to a garden where Jules stopped to allow the family to say their goodbyes to my mum/sister/grandmother/greatgrandmother/cousin/aunty.

The whole process from beginning to end with Carly and Jules was given with compassion and patience. From my personal experience during this difficult time, I would absoutley recommend Greenhaven Funerals. What was the most important thing to me, the aftercare of my mum, was done with professionalism and it has left lovely memories of mums last days on this Earth.

Personal touch is everything, these people have it down pat. Nothing was rushed, full respect was given to the very challenging dynamics of the surviving family members, an extremely unique service was delivered to commemorate our very talented and 'broke the mold' Jessie.

The costs were also in line with what we could fund. While this is very much a secondary consideration in matters such as these, it is one less burden for our overburdened shoulders to bear.

In short - Fully recommend, without reservation. The 'Professional Service' is exactly that - you tell them what you want, it happens...

Approximate cost: $11000

Carly, Jules and the Green haven team allowed my sister in law and our family to create a personal and individual send off for my brother without time, financial or traditional pressures. Carly was supportive and very professional but also sensitive to our needs in every way. We would happily recommend Greenhaven to friends and others. We had a joyous, personal ceremony.

Deep respect, a sensitive attention to detail, personalised care and communication, authentic concern that all aspects of my brother's death, vigil and farewell ritual were conducted with tenderness and warmth - along with discrete professionalism. Carly, Tim and Jules were wonderful. As a family we have had experience of much larger funeral firms. Those experiences were positive, but the personal warmth and care of Carly and the team were exceptional. Thank you!

This is the second funeral Carly and the team at Greenhaven have arranged for our family. Both times the level of service and care has been excellent and seamless. Because of covid there were a number of last minute changes but nothing was too much trouble. Even family and friends who attended the funeral commented on how they made things happen without making their presence felt or intruding on the family.

Prompt and efficient attention to all details.
Everything ran very smoothly on the day of the funeral. The celebrant was excellent, as was the venue. The only problem was that we weren't advised or offered the possibility of holding a wake at the crematorium afterwards and when we tried to organise this it was booked out. Otherwise, we were very happy with everything.

Carly and the team at Greenhaven Funerals were outstanding. They took care of my husband with dignity and respect. We had a great celebration of his life which we organized with Carly. Highly recommend